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Internship

IT Intern, Desktop Support

🚀 Off-cycle Internship

New York

AI generated summary

  • Experience with Mac OS X, Windows 7, Windows 10, MS Office, and computer hardware/software, strong analytical skills, troubleshooting abilities, enrolled in college pursuing a bachelor's degree, some help desk/desktop experience preferred.
  • The IT intern will provide desktop support, resolving hardware and software issues, installing software and hardware peripherals, troubleshooting problems, supporting end users remotely, documenting and tracking issues for timely resolution, and performing related duties as assigned.

Off-cycle Internship

IT & CybersecurityNew York

Description

  • The Desktop Support Intern position relies on the use of predefined issue resolution techniques, procedures and sequential routines to handle and resolve issues. May use or have access to a knowledge base system or equivalent pre-established and defined guidelines as a resource in determining the appropriate method of resolving end user's computer issues. We support the IPG Corporate office adhering to solid desktop software and computer hardware standards. As a result, the intern is expected to perform in a most professional manner.

Requirements

  • Experience working with Mac OS X and Windows 7, Windows 10, MS Office, and computer software and hardware equipment
  • Strong analytical skills along ability to solve semi-routine computer related issues
  • Experience in troubleshooting hardware, software, network and remote access problems is desirable
  • Applicant must be enrolled in college and working toward a bachelor's degree at the time of application
  • Some help desk or desktop experience a plus

Education requirements

Currently Studying
Bachelors

Area of Responsibilities

IT & Cybersecurity

Responsibilities

  • Provide day-to-day problem resolution related to desktop workstations printer, peripheral and network issues that cannot be resolved by the Enterprise Service Desk (ESD)
  • Installs software and/or hardware peripherals, apply security patches and anti-virus updates
  • Troubleshoots problems by applying established techniques, procedures and specific standards set by Engineering and FSO Team
  • Resolves end user’s desktop computer issues, issuing/tracking loaner hardware, printer trouble shooting and configuration
  • Support end users remotely by responding email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • Performs related duties as assigned or requested

Details

Work type

Full time

Work mode

office

Location

New York