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IT Intern, Desktop Support

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Interpublic Group (IPG)

Mar 20

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • IT & Cybersecurity
  • New York City

Requirements

  • Experience working with Mac OS X and Windows 7, Windows 10, MS Office, and computer software and hardware equipment
  • Strong analytical skills along ability to solve semi-routine computer related issues
  • Experience in troubleshooting hardware, software, network and remote access problems is desirable
  • Applicant must be enrolled in college and working toward a bachelor's degree at the time of application
  • Some help desk or desktop experience a plus

Responsibilities

  • Provide day-to-day problem resolution related to desktop workstations printer, peripheral and network issues that cannot be resolved by the Enterprise Service Desk (ESD)
  • Installs software and/or hardware peripherals, apply security patches and anti-virus updates
  • Troubleshoots problems by applying established techniques, procedures and specific standards set by Engineering and FSO Team
  • Resolves end user’s desktop computer issues, issuing/tracking loaner hardware, printer trouble shooting and configuration
  • Support end users remotely by responding email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • Performs related duties as assigned or requested

Interpublic Group (IPG)

Marketing & Advertising
Industry
10,001+
Employees
2005
Founded Year

Mission & Purpose

When it comes to marketing, good chemistry between client and agency doesn’t have to be complicated—it simply requires the right elements coming together to form the right bonds. CultHealth is designed for partnership, on both a molecular and professional level—from bringing medicines to the masses to making new science newsworthy. Working with CultHealth means working together with us—from the partners to the production team. We’re all involved because we’re all bonded together with one common goal—your brand. There’s no room for egos or politics at our Periodic Table. We believe your products and services should have the same cult following as cars, computers, and cell phones. This all starts with good chemistry between client and agency. It’s as simple as that. So join us at our table and let’s get to know each other. Because when the chemistry is right, that’s when we can both be in our element.