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Internship

IT Intern, Desktop Support - New York

🚀 Off-cycle Internship

New York

AI generated summary

  • Experience with Mac OS X and Windows systems, MS Office, and computer hardware/software is necessary. Strong analytical skills and ability to solve computer issues are key. Troubleshooting experience preferred. Must be a college student pursuing a bachelor's degree, with some help desk/desktop experience a bonus.
  • Provide technical support for desktop workstations, printers, peripherals, and network issues. Install software/hardware, apply security patches, troubleshoot problems, and support end users remotely. Document and track issues for timely resolution.

Off-cycle Internship

IT & CybersecurityNew York

Description

  • The Desktop Support Intern position relies on the use of predefined issue resolution techniques, procedures and sequential routines to handle and resolve issues. May use or have access to a knowledge base system or equivalent pre-established and defined guidelines as a resource in determining the appropriate method of resolving end user's computer issues. We support the IPG Corporate office adhering to solid desktop software and computer hardware standards. As a result, the intern is expected to perform in a most professional manner.

Requirements

  • Experience working with Mac OS X and Windows 7, Windows 10, MS Office, and computer software and hardware equipment
  • Strong analytical skills along ability to solve semi-routine computer related issues
  • Experience in troubleshooting hardware, software, network and remote access problems is desirable
  • Applicant must be enrolled in college and working toward a bachelor's degree at the time of application
  • Some help desk or desktop experience a plus

Education requirements

Currently Studying
Bachelors

Area of Responsibilities

IT & Cybersecurity

Responsibilities

  • Provide day-to-day problem resolution related to desktop workstations printer, peripheral and network issues that cannot be resolved by the Enterprise Service Desk (ESD)
  • Installs software and/or hardware peripherals, apply security patches and anti-virus updates
  • Troubleshoots problems by applying established techniques, procedures and specific standards set by Engineering and FSO Team
  • Resolves end user’s desktop computer issues, issuing/tracking loaner hardware, printer trouble shooting and configuration
  • Support end users remotely by responding email and personnel requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution.
  • Performs related duties as assigned or requested

Details

Work type

Full time

Work mode

office

Location

New York