IT Intern, Operations Support

AlixPartners

3mo ago

Applications are closed

Internship
Full-time
Off-cycle Internship
IT & Cybersecurity
Detroit

Requirements

Currently enrolled in or recently graduated from an accredited university with a focus on Computer Science, Management Information Systems, or similar programs.
Experience supporting computer networks and systems, including broad knowledge of security, applications, and infrastructure highly preferred.
Certifications: A+, Network+, HDI, ITIL preferred but not required.
Familiarity with Microsoft Windows Server OS (W2k08\W2k12\W2k16); MCSE Certification a huge plus
Knowledge of Active Directory and group policy; prefer experience with Microsoft Distributed Files Services (DFS) preferred.
Familiarity with enterprise monitoring solutions; Indicative preferred; SCOM, SCCM or other equivalent solutions considered.
Familiarity with supporting the daily operations and management of Two Factor Authentication solutions; prefer experience with DUO or RSA.
Understanding of timelines, milestones, and deliverable due dates.
Excellent written and verbal communication skills in English and the ability to rapidly record information verbatim.
Ability to work with independently as well as part of a team.
Ability to handle and prioritize various requests and workstreams at the same time.
Ability to meet deadlines and manage urgent requests effectively in high-pressure situations.
Must become familiar with, and promote and abide by, all Firm values as defined by the AlixPartners’ Code of Conduct and in terms of Ethics, Diversity, and Inclusion
Ability to work in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday
Must be currently authorized to work in the United States. No VISAs available for this position

Responsibilities

Provide prompt onsite and remote engineering and support for Engagement Technology Services (ETS), including managing the servers, storage, systems monitoring, data replication, as well as the specialized software applications for AlixPartners business units.
Analyze current server and related system architectures to design and implement improvements for increased functionality, reliability, and performance.
Physical Media Management - Receiving, shipping, tracking and Inventorying media (Hard drives, USB drives, CD\DVD, thumb drives etc.) that are received by external clients.
Work with more senior team members and perform duties that are needed for smooth business operations.
Help maintain the integrity of the servers, applications, and databases upon which the ETS business unit relies for uninterrupted business operations.
Identify malfunctions with ETS systems, operating platform, servers, configurations, and related equipment; escalate to other technology support resources as needed.
Confer with ETS Service Delivery Manager, AlixPartners IT resources, and vendors to identify business unit needs and systems maintenance and upgrades / enhancements.
Administer systems security via Active Directory and assign appropriate access privileges to end-users.
Participate in the creation (or modification) of documentation activities related to system design, configuration, operation, and support policies and procedures.
May set up, install, and upgrade hardware, software, and peripheral equipment.
Resolve operational problems within the defined schedules and service level agreements.
Perform, organize, and streamline operational tasks in a timely manner to reduce the potential for errors.
Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

AlixPartners

Consulting

Industry

1001-5000

Employees

1981

Founded Year

Mission & Purpose

For more than forty years, AlixPartners has helped businesses around the world respond quickly and decisively to their most critical challenges – circumstances as diverse as urgent performance improvement, accelerated transformation, complex restructuring and risk mitigation. These are the moments when everything is on the line – a sudden shift in the market, an unexpected performance decline, a time-sensitive deal, a fork-in-the-road decision. But it’s not what we do that makes a difference, it’s how we do it. Tackling situations when time is of the essence is part of our DNA – so we adopt an action-oriented approach at all times. We work in small, highly qualified teams with specific industry and functional expertise, and we operate at pace, moving quickly from analysis to implementation. We stand shoulder to shoulder with our clients until the job is done, and only measure our success in terms of the results we deliver. Our approach enables us to help our clients confront and overcome truly future-defining challenges. We partner with you to make the right decisions and take the right actions. And we are right by your side. When it really matters.