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IT Intern, Transit Technology

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Minnesota Valley Transit Authority

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Software Engineering
    IT & Cybersecurity
  • Burnsville
  • Quick Apply

AI generated summary

  • You must be pursuing an IT degree, have MS Office experience, valid MN driver's license, knowledge of IoT and IT infrastructure, diagnose tech issues, and be customer-oriented and self-motivated.
  • You will provide technical assistance, manage customer communications, support system management, assist the IT team with hardware/software, travel for troubleshooting, and update documentation.

Requirements

  • - Student pursuing a degree in Information Technology or related field
  • - Experience with Microsoft products (Word, Excel, PowerPoint, and Outlook) or equivalent
  • - Experience with computer hardware (desktop, laptop, and mobile computing devices)
  • - Valid Minnesota driver’s license
  • - Knowledge of or interest in expanding vehicle IoT, video surveillance systems, VLU, GPS, and mobile router skills
  • - Knowledge of or interest in expanding IT infrastructure, transit, and customer-facing technology skills
  • - Understanding of computer systems, mobile devices, and other technology products
  • - Aptitude for learning new software tools and products
  • - Ability to diagnose and resolve basic technical issues
  • - Customer-oriented and cool-tempered
  • - Self-starter with excellent follow-through
  • - Strong interest in IT and enthusiasm to learn
  • - Ability to prioritize and meet deadlines

Responsibilities

  • Serve as a contact for customers seeking technical assistance over the phone, via email, or through the ticketing system.
  • Follow best practices and departmental and team customer service protocol for problem resolution and tracking.
  • Communicate status to customers promptly.
  • Forward customer feedback or suggestions to the appropriate internal team member.
  • Assist in system management using MaaS360, PowerShell, vehicle software, and other agency tools.
  • Support the IT team in implementing and maintaining hardware, software, and other in-vehicle systems.
  • Occasionally travel to remote location(s) and work outside for short periods of time when addressing or troubleshooting IT infrastructure, systems, and software.
  • Assist in the organization of IT resources.
  • Perform special projects as determined by the IT team.
  • Assist in updating user and technical documentation.
  • Perform other duties as assigned or as apparent.

FAQs

What is the main responsibility of the IT Intern, Transit Technology?

The main responsibility of the IT Intern is to diagnose and resolve technical issues with vehicle computer hardware, software, and various other IT systems under the supervision of the Connected Vehicle Specialist.

What is the work schedule for this internship?

The work schedule for this internship is flexible, not to exceed 32 hours per week.

Is prior experience required for this position?

No prior experience is required, but candidates should be pursuing a degree in Information Technology or a related field.

What kind of projects will the intern be involved in?

The intern will be involved in a variety of projects that provide exposure to a broad range of IT systems used at MVTA, including system management and support for hardware and software.

What qualifications are necessary to apply for this internship?

Candidates must be students pursuing a degree in Information Technology or a related field, have experience with Microsoft products, possess a valid Minnesota driver’s license, and have an aptitude for learning new software tools.

Are there opportunities for professional development during the internship?

Yes, MVTA’s internship program offers hands-on experience, enhances professional skills, and provides personalized mentoring from experienced professionals.

Will the intern receive compensation for their work?

The job listing does not specify compensation; however, candidates are encouraged to inquire about this during the application process.

Is the internship position available beyond the year 2024?

The position is available through December 31, 2024, with the possibility to extend into 2025.

What is the workplace environment like?

The workplace environment is collaborative and innovative, committed to equity, sustainability, and community service. Reasonable accommodations are provided for individuals with disabilities.

Does MVTA provide any employee benefits?

Yes, MVTA offers benefits such as paid sick and safe time, an Employee Assistance Program, and free transit for MVTA employees.

Minnesota Valley Transit Authority

We got this.

Transportation
Industry
11-50
Employees
1990
Founded Year

Mission & Purpose

The Minnesota Valley Transit Authority (MVTA) is the public transportation agency for seven suburbs located approximately 15 miles south of Minneapolis and St. Paul: Apple Valley, Burnsville, Eagan, and Rosemount in Dakota County, Savage, Prior Lake and Shakopee in Scott County.