IT Operations Intern, End User Computing - Summer 2024 - Detroit, MI

Urban Science

Mar 23

Applications are closed

Internship
Full-time
Summer Internship
IT & Cybersecurity
Detroit

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preferred basic knowledge of:
End User Computing configuration management tools, Microsoft Configuration Manager (SCCM), and Microsoft Intune
Modern workplace technologies, including but not limited to Microsoft Power Platform, Office 365, Microsoft Teams and Skype for Business
Scripting tools, endpoint protection tools, and security tools - PowerShell, Bitlocker, Windows Defender and Cloud App Security
Identifying repeatable tasks that are candidates for automation, orchestration, and empowering end users with self service capabilities, to drive efficiency
Available computing and/or network hardware and peripheral equipment
Computer and/or network security systems, applications, procedures, and techniques
Current technological developments/trends in area of expertise preferred
Federal copyright laws as they pertain to the use of computer software
Able to learn how to:
Troubleshoot installations or implementations
Install, configure and maintain personal computers, and/or related hardware and software
Identify and resolve computer system malfunctions and operational problems
Ability to communicate technical information to non-technical personnel, assessing audience need and adjusting level of detail accordingly
Ability to write clear and concise work instructions using a defined template
Ability to work within defined processes
Ability to prioritize competing demands, manage multiple concurrent tasks and adapt to changing priorities
Must maintain high level of confidentiality
Education and Experience:
Currently pursuing a Baccalaureate degree in an appropriate IT field such as Computer Science, Computer Engineering, or Management Information Systems from an accredited U.S. college or university, equivalent foreign institution, or equivalent experience.
Current Microsoft certifications preferred.

Responsibilities

Apply knowledge of most desktop technologies and the company specific environment configurations to analyze and solve a wide range of issues in the desktop computing environment.
Responsible for assisting with troubleshooting, setting up new users, configuring mobile devices, fixing printer issues, and rebuilding computers.
Maintain the office phone system by creating new users, moving phone locations and extensions, setting up email and troubleshooting phone system problems.
Identify equipment requirements including hard drives, phone and other technical equipment in accordance with corporate guidelines.
Provide an initial level of support for server based application solutions.
Provide guidance and assistance to employees to ensure they have the right technology and that it is configured properly.
Assure software license and asset information is properly maintained.
Participate in IT Operations projects encompassing a range of technologies as needs arise.
Operate IT service management system to dispatch and maintain tickets to facilitate proper ticket flow and accurate data in reporting.

Urban Science

Real-time certainty to maximize returns.

Automotive

Industry

501-1000

Employees

1977

Founded Year

Mission & Purpose

We are Automotive Business Scientists. We transform market challenges into innovation that leads to certainty. We are leaders because we find and examine possibilities through the clarity of a scientific lens. We turn market chaos into discovery, action, and measured success. We tackle the biggest challenges on a global scale and have served every major automaker. From the beginning, we’ve never found a problem that we thought was too big to tackle. We’re curious, creative, and dedicated to finding solutions that guide your decisions to the clearest path for success. The hardest problems require the greatest people, so every one of our employees around the world is dedicated to providing certainty. They’re ready to bring insights and guidance to help you target better, sell more, gain more share, and increase revenue and profits. There’s no better way to make sure you’re making the right decisions.