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IT Service Desk Intern

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Model N

Mar 21

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • IT & Cybersecurity
  • San Mateo

Requirements

  • Pursuing a degree in Computer Science, Information Technology, or a related field.
  • Awareness of PC hardware components, desktop operating system software and application software
  • Awareness of PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer-based information systems and technology
  • Ability to be able to lift up to 25 pounds is needed.
  • Ability to prioritize tasks and efficiently manage time while exercising good judgment and effectiveness in working with a high-performing team
  • Excellent communication and interpersonal skills.

Responsibilities

  • Review and update technical documentation to assist future AI Automation.
  • Respond to user requests for service, troubleshoot problems and help develop solutions.
  • Support PC hardware components, desktop operating system software, and application software.
  • Perform minor repairs to equipment and arrange for other servicing needs.
  • Record activities, solutions, and other responses to request for service.
  • Assist in maintaining inventory records and documentation for equipment.
  • Assist with device lifecycle process from deployment to decommissioning.
  • Develop and provide user training for basic hardware and software use.
  • Maintains open communication and positive working relationship with staff.
  • Perform other duties/projects as assigned.

Model N

Model N enables our life sciences and high-tech customers to deliver life-changing products to the world.

Technology
Industry
501-1000
Employees
1999
Founded Year

Mission & Purpose

Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech and high-tech innovators. Our intelligent platform powers your digital transformation with integrated technology, data, analytics, and expert services that deliver deep insight and control. Our integrated cloud solution is proven to automate pricing, incentive and contract decisions to scale business profitably and grow revenue. Model N is trusted across more than 120 countries by the world’s leading pharmaceutical, medical technology, semiconductor, and high-tech companies, including Johnson & Johnson, AstraZeneca, Stryker, Seagate Technology, Broadcom, and Microchip Technology.