FAQs
What is the duration of the IT Service Desk Internship?
The internship typically spans 10-14 weeks during the summer, with dates between X - X.
Is the IT Service Desk Internship paid?
Yes, the internship is paid with a compensation range of $16.00 - $26.00 per hour.
What educational background is preferred for this internship?
Candidates pursuing a Bachelor’s or Master’s degree in Information Technology, Computer Science, Cybersecurity, or related fields are preferred.
What skills are important for the IT Service Desk Intern role?
Important skills include familiarity with Windows and macOS operating systems, basic networking knowledge, strong problem-solving abilities, and excellent communication and customer service skills.
Will I receive training during the internship?
Yes, Delaware North provides training and development opportunities to enhance your skills during the internship.
Are there opportunities for academic credit through this internship?
Yes, this internship can be completed for academic credit.
What type of support will I provide as an intern?
As an intern, you will assist in troubleshooting hardware, software, and network issues, document IT service requests, support onboarding processes, and provide both walk-up and remote support to employees.
What is the work shift for this internship?
The internship primarily involves day shift work.
Are there any benefits provided to interns?
Yes, interns receive benefits such as weekly pay, employee assistance programs, discounts, flexible work schedules, and may be eligible for health insurance, 401(k) matching, and other benefits.
Do I need previous IT experience to apply for the internship?
While previous IT experience is not required, familiarity with IT service management tools and technical support concepts is advantageous.