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IT Service Desk Internship, Summer 2025

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Delaware North

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Buffalo

AI generated summary

  • You should be pursuing a degree in IT, Computer Science, or related fields, familiar with Windows/macOS, possess basic networking skills, and have strong problem-solving and communication abilities.
  • You will troubleshoot hardware, software, and network issues, manage IT requests in ServiceNow, support onboarding, maintain equipment, assist in IT projects, and provide end-user support.

Requirements

  • Pursuing a Degree: Bachelor’s or Master’s candidate
  • Area of Study(s): Information Technology, Computer Science, Cybersecurity, or related fields
  • Familiarity with Windows and macOS operating systems
  • Basic knowledge of networking concepts and troubleshooting
  • Experience with Microsoft 365 and remote support tools (e.g., ConnectWise) is a plus
  • Strong problem-solving skills and attention to detail
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced, team-oriented environment

Responsibilities

  • Assist in troubleshooting and resolving hardware, software, and network issues for end-users.
  • Document and track IT service requests in the ServiceNow ticketing system.
  • Support onboarding processes, including account setup, software installation, and device configuration.
  • Perform basic maintenance and updates on workstations, printers, and other IT equipment.
  • Participate in IT projects such as system upgrades, security compliance checks, and process documentation.
  • Provide walk-up and remote support to employees, ensuring timely resolution of technical issues.

FAQs

What is the duration of the IT Service Desk Internship?

The internship typically spans 10-14 weeks during the summer, with dates between X - X.

Is the IT Service Desk Internship paid?

Yes, the internship is paid with a compensation range of $16.00 - $26.00 per hour.

What educational background is preferred for this internship?

Candidates pursuing a Bachelor’s or Master’s degree in Information Technology, Computer Science, Cybersecurity, or related fields are preferred.

What skills are important for the IT Service Desk Intern role?

Important skills include familiarity with Windows and macOS operating systems, basic networking knowledge, strong problem-solving abilities, and excellent communication and customer service skills.

Will I receive training during the internship?

Yes, Delaware North provides training and development opportunities to enhance your skills during the internship.

Are there opportunities for academic credit through this internship?

Yes, this internship can be completed for academic credit.

What type of support will I provide as an intern?

As an intern, you will assist in troubleshooting hardware, software, and network issues, document IT service requests, support onboarding processes, and provide both walk-up and remote support to employees.

What is the work shift for this internship?

The internship primarily involves day shift work.

Are there any benefits provided to interns?

Yes, interns receive benefits such as weekly pay, employee assistance programs, discounts, flexible work schedules, and may be eligible for health insurance, 401(k) matching, and other benefits.

Do I need previous IT experience to apply for the internship?

While previous IT experience is not required, familiarity with IT service management tools and technical support concepts is advantageous.

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Delaware North

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Delaware North is a global leader in the hospitality and entertainment industry. The company annually serves more than a half-billion guests across three continents, including at high-profile sports venues, airports, national and state parks, restaurants, resorts, hotels and casinos. Building on more than a century of enduring partnerships and a commitment to local communities and sustainability, Delaware North’s vision is to delight guests by creating the world’s best experiences today while reimagining tomorrow.