IT Service Management Intern

Sony

Feb 10

Applications are closed

Internship
Full-time
Summer Internship
Software Engineering
San Diego
Remote

Requirements

Student in Computer Science, Information Technology, Engineering, or related field. 
Experience in Service Management using ITSM tools such as Remedy and IT related functions such as Cloud and Application development, Security, Infrastructure software development or support. 
Experience in data analysis and reporting utilizing Business Intelligence software and vendor software is a plus. 
Experience with SQL Queries a plus
Key Competencies: 
Strong interpersonal, written, and oral communication skills. 
Able to conduct research into issues and products as required. 
Ability to prioritize and execute tasks in a high-pressure environment. 
Ability to present ideas in a user-friendly language. 
Highly self-motivated and directed. 
Strong customer service orientation. 
Experience working in a team-oriented, collaborative environment.

Responsibilities

Service Management & support of ITIL V4 processes
Project/Program Management support
Prepare for and participate in formal project reviews with SONY Teams.  Ensure quality, accuracy and timeliness of project deliverables.  Prepare and participate in weekly and monthly review meetings, Project reviews of key/high risk projects and post implementation reviews. 
Review and monitor performance, Service Level Agreements, recommend corrective actions and facilitate the development of improvement plans. 
Conduct exploratory activities to determine how to raise performance levels and recommend changes in Service Level Requirements where appropriate to ensure that they properly reflect business needs, while balancing costs. 
Collaborate with ADM (Application Development and Maintenance), BRM (Business Relationship Management), Infrastructure Services teams to ensure Development and Maintenance services are delivered up to expectations. 
Prepare and participate in weekly and monthly project review meetings, and post implementation reviews. 
Participate in activities related to Change Management, Major Incident Response and other key processes
Work with multiple vendors and regional teams in support of Sony operations

Sony

Entertainment & Media

Industry

10,001+

Employees

1946

Founded Year

Mission & Purpose

Sony’s purpose is simple. We aim to fill the world with emotion, through the power of creativity and technology. We want to be responsible for getting hearts racing, stirring ambition, and putting a smile on the faces of our customers. That challenge, combined with our spirit of innovation, motivates us to create groundbreaking technology, entertainment, and services for people worldwide. Our history as a global brand has been built around employees that all have a passion for touching peoples' lives, and pride in pushing beyond the status quo to produce truly extraordinary results. We’re uniquely positioned because we operate in many different industries - from movies and music to video games and electronics. And, with offices around the globe, we benefit from a global workforce that learns and grows together through mutual respect. If you're ready to join a diverse team at an innovation-led company with the power to change lives, then we encourage you to read up on the different Sony group companies and check out our Life page. Then, get in touch, and together, let’s make the world say wow.