FAQs
What is the primary focus of the IT Service Support Intern role?
The primary focus is to provide IT support and training to end-users for various IT devices, applications, and processes, along with troubleshooting hardware and software issues.
Is this position entry-level?
Yes, this position is suitable for candidates who are currently pursuing an IT diploma or looking for their first IT-related experience.
What qualifications are required for this internship?
Candidates should have experience in end-user desktop support, proficiency in troubleshooting Windows 11, M365, and MacOS, knowledge of Google Workspace, and strong communication skills.
Will the intern be required to conduct training for new employees?
Yes, one of the responsibilities will include conducting IT onboarding activities for new employees.
Is collaboration with other teams a part of this role?
Yes, the role involves collaborating with internal IT teams on system testing, integration, and maintenance.
What are the preferred additional skills for this position?
Preferred additional skills include knowledge of MS Intune, Apple MDM Device Management software, ServiceNow, familiarity with advanced printer troubleshooting, and project management/design thinking skills.
What is the working environment like for this internship?
The environment is collaborative and requires the ability to work independently within a remote team.
How important are customer service skills for this role?
Strong customer service skills are essential, as the intern will be interacting with various end-users and stakeholders to provide IT support.
Is there a possibility to suggest improvements in processes or technology?
Yes, interns are encouraged to seek, suggest, evaluate, and implement process and technology improvements.
What languages must applicants be fluent in?
Applicants must be fluent in English.