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IT Site Support Apprentice

  • Internship
    Full-time
    Placement Program
  • Software Engineering
    IT & Cybersecurity
  • Hyderabad, +1

AI generated summary

  • You need a degree/diploma in Software Engineering or related field, strong troubleshooting skills, attention to detail, teamwork, and knowledge of Windows OS, Office 365, and networking concepts.
  • You will install and maintain end user equipment, provide support for hardware/software issues, manage ServiceNow tickets, and assist with vendor inquiries across multiple office locations.

Requirements

  • Degree or diploma in Software Engineering, preferably in computer science or BCA/MCA
  • The ability to resolve issues by troubleshooting, investigating and supporting individuals who have limited understanding of technical concepts
  • The ability to review and ensure accuracy when it comes to the quality of work. With effective organisational skills, you'll maintain high standards of quality in everything you do
  • You show a strong initiative to work independently and collaboratively in a team setting
  • The ability to execute in a fast paced, high demand, environment while balancing multiple priorities
  • Excellent verbal, written, and interpersonal communication skills in English.
  • Core fundamental knowledge of the following application and process functions
  • Windows Operation systems and Office 365
  • System Network concepts and troubleshooting
  • Desktop, Laptop & Think Client Imaging

Responsibilities

  • As an IT Site Support Apprentice, you’ll be responsible for the installation, maintenance and monitoring of our end user equipment, peripherals, printers, and local site hardware. You’ll be designing and implementing creative solutions, working with IT peers, business users and vendors during implementations and ensuring adherence to security procedures.
  • Assist in the delivery of new joiner equipment and the setup of desk workstations
  • Help with asset management, hardware and software issues
  • Vendor follow-up support such as network cabling, printer issues, asset procurement, and delivery
  • Regularly checking that IT-server room, meeting room and network printers are operational and functional
  • Provide end user support to employees and help with debugging issues
  • Manage a global queue of ServiceNow tickets. These are raised by employees to request support with technology issues or challenges
  • Assist vendor inquires for different office locations such as Chennai, Pune and Hyderabad
  • Troubleshoot hardware, software-based desktop errors, Citrix VDI related issues and maintenance for the end-user and mobility iPhone Intune configuration
  • Support escalation requests from employees and perform basic user administration tasks such as updating accounts and changing passwords in active directory

FAQs

What is the location for the IT Site Support Apprentice role?

The role is primarily based in Bangalore/Hyderabad, India, and follows a hybrid working model.

What is the duration of the apprenticeship program?

The duration of the apprenticeship program is 12 months.

What is the monthly stipend provided during the apprenticeship?

The stipend for this role is INR 27,000 per month.

What qualifications are required for the IT Site Support Apprentice role?

A degree or diploma in Software Engineering, preferably in computer science or a BCA/MCA, is required.

What core knowledge is beneficial for this position?

Core fundamental knowledge of Windows Operating Systems, Office 365, system network concepts, and troubleshooting is beneficial.

How many days a week are employees expected to be in the office?

Employees are expected to be in the office two days a week.

What type of support will I be providing in this role?

You will be providing end user support, troubleshooting hardware and software issues, and managing a global queue of ServiceNow tickets.

Is there an emphasis on teamwork in this position?

Yes, there is a strong emphasis on both independent work and collaboration within a team setting.

What kind of insurance benefits are offered?

The package includes group term life insurance for income protection.

Is prior experience required for this apprenticeship?

No prior experience is necessary, as this is an apprenticeship role designed for learning and development.

Finance
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

Welcome to a world of potential Computershare can genuinely be considered an Australian success story. From modest beginnings in 1978, we have become the recognised global leader in our field, employing over 14,000 people in around 90 offices worldwide. Our success can be attributed to many factors, not least of which is our ability to attract and retain high calibre employees. With a strong focus on delivering certainty, ingenuity and advantage to our clients, we promote an entrepreneurial spirit and an enterprise-wide commitment to service excellence. Our diverse portfolio of services and products across our entire group of companies, offers the opportunity to expand your skills, experience and responsibilities across a range of industries both locally and internationally. Opening up a world of potential for you.

Benefits

  • Employee share plan

    Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

  • Health and wellbeing

    Our health and wellbeing benefits can be tailored to support you and your family.

  • Save for your future

    We will support you along your retirement savings journey.

  • Paid time away from work

    Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

  • Employee discounts

    In many of our locations, we’ve partnered with other organisations to offer you savings through discounts on products and services.

  • Extra rewards

    You may benefit from additional reward opportunities such as tuition reimbursement, employee referral bonuses and recognition instant awards.