FAQs
What is the location for the IT Site Support Apprentice role?
The role is primarily based in Bangalore/Hyderabad, India, and follows a hybrid working model.
What is the duration of the apprenticeship program?
The duration of the apprenticeship program is 12 months.
What is the monthly stipend provided during the apprenticeship?
The stipend for this role is INR 27,000 per month.
What qualifications are required for the IT Site Support Apprentice role?
A degree or diploma in Software Engineering, preferably in computer science or a BCA/MCA, is required.
What core knowledge is beneficial for this position?
Core fundamental knowledge of Windows Operating Systems, Office 365, system network concepts, and troubleshooting is beneficial.
How many days a week are employees expected to be in the office?
Employees are expected to be in the office two days a week.
What type of support will I be providing in this role?
You will be providing end user support, troubleshooting hardware and software issues, and managing a global queue of ServiceNow tickets.
Is there an emphasis on teamwork in this position?
Yes, there is a strong emphasis on both independent work and collaboration within a team setting.
What kind of insurance benefits are offered?
The package includes group term life insurance for income protection.
Is prior experience required for this apprenticeship?
No prior experience is necessary, as this is an apprenticeship role designed for learning and development.