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🚀 Internship

IT Support Analyst Industrial Placement

🚀 Placement Program

Oxford

🤑 £21.6K

AI generated summary

  • The candidate must be enrolled in an undergraduate degree course, have the right to live and work in the UK, possess a proactive problem-solving approach, work effectively with minimal direction, have a good understanding of common technologies and software packages, excellent communication skills, be willing to learn new skills, and submit a cover letter addressing the essential criteria.
  • As an IT Support Analyst Industrial Placement at UK Research and Innovation, your day-to-day responsibilities will include delivering excellent customer service, resolving incidents and requests, documenting actions, creating customer-facing tools and documentation, thinking creatively to find solutions, setting up team tools, collaborating with other professionals, and gaining hands-on experience in enterprise environments.

Placement Program

Software Engineering

Oxford

Apply by Oct 29

Description

  • The ideal candidate will need to be very comfortable using a computer and helping others with their computer and software. Specific training in tools required to do the role will be provided as necessary. You will have a proactive attitude to problem solving with a detailed and logical approach. You will be able to learn quickly, with the ability to work independently and within a dynamic and diverse team environment.
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Requirements

  • Currently enrolled on an undergraduate degree course
  • Are required or have requested to take an industrial placement year
  • Able to commence employment in summer 2024
  • Have the right to live and work in the UK for the duration of the placement
  • A proactive approach to finding solutions, including the ability to ask appropriate questions to get sufficient information, and the ability to analyse evidence and data
  • The ability to work effectively with minimal direction, prioritising tasks, and deliver results with a high degree of attention to detail
  • A good understanding of common technologies used in a desktop user environment
  • A good understanding of common software packages, including Microsoft Office products
  • Excellent communication skills, with the ability to deal calmly, positively, and professionally in all situations
  • The willingness to learn new skills, both technical and non-technical
  • Part of our application process involves submitting your CV and a cover letter. Your cover letter should address your suitability for the opportunity based on how you meet each essential criteria stated in this advert.
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Education requirements

Currently Studying
Undergraduate

Area of Responsibilities

Software Engineering

Responsibilities

  • Delivering excellent customer service to our customers in person, by phone and email.
  • Gathering, analysing and using information from multiple sources to resolve incidents and deal promptly with requests.
  • Documenting and logging all contacts and actions into the Service Desk ticketing system and providing progress updates to customers regarding their issues
  • Following customer issues through to completion to ensure resolution and customer satisfaction have been achieved
  • Creating and maintaining excellent customer-facing tools and documentation to provide a platform that allows customers to help themselves
  • Creating and maintaining internal process documentation that follows industry-standard best practices and helps provide a consistent service to all customers
  • Being prepared to think outside the box and find novel solutions to issues
  • Setting up the tools needed by the team to deliver and monitor its service
  • Working closely with other service desks and other IT professionals across STFC
  • This placement will give you the opportunity to put into practice things you have experienced at university and give you brand-new skills and exposure to enterprise environments perhaps not learned at university.
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Details

Work type

Full time

Work mode

office

Application deadline

Oct 29, 2023

Location

Oxford

Salary

21600 GBP

Apply by Oct 29