IT Support Analyst Industrial Placement

UK Research and Innovation

Sep 17, 2023

Applications are closed

Internship
Full-time
Placement Program
Software Engineering
£21.6K
Oxford

Requirements

Currently enrolled on an undergraduate degree course
Are required or have requested to take an industrial placement year
Able to commence employment in summer 2024
Have the right to live and work in the UK for the duration of the placement
A proactive approach to finding solutions, including the ability to ask appropriate questions to get sufficient information, and the ability to analyse evidence and data
The ability to work effectively with minimal direction, prioritising tasks, and deliver results with a high degree of attention to detail
A good understanding of common technologies used in a desktop user environment
A good understanding of common software packages, including Microsoft Office products
Excellent communication skills, with the ability to deal calmly, positively, and professionally in all situations
The willingness to learn new skills, both technical and non-technical
Part of our application process involves submitting your CV and a cover letter. Your cover letter should address your suitability for the opportunity based on how you meet each essential criteria stated in this advert.

Responsibilities

Delivering excellent customer service to our customers in person, by phone and email.
Gathering, analysing and using information from multiple sources to resolve incidents and deal promptly with requests.
Documenting and logging all contacts and actions into the Service Desk ticketing system and providing progress updates to customers regarding their issues
Following customer issues through to completion to ensure resolution and customer satisfaction have been achieved
Creating and maintaining excellent customer-facing tools and documentation to provide a platform that allows customers to help themselves
Creating and maintaining internal process documentation that follows industry-standard best practices and helps provide a consistent service to all customers
Being prepared to think outside the box and find novel solutions to issues
Setting up the tools needed by the team to deliver and monitor its service
Working closely with other service desks and other IT professionals across STFC
This placement will give you the opportunity to put into practice things you have experienced at university and give you brand-new skills and exposure to enterprise environments perhaps not learned at university.

UK Research and Innovation

Government

Industry

1001-5000

Employees

2018

Founded Year

Mission & Purpose

UKRI convenes, catalyses and invests in close collaboration with others to build a thriving, inclusive research and innovation system that connects discovery to prosperity and public good. Our work is tackling 21st century challenges from climate and advancing technologies, to health, society, arts and culture. We bring together nine organisations with great depth and breadth of expertise, allowing us to connect research communities, institutions, businesses and wider society, in the UK and around the world. This combination enables us to work across the whole research and innovation system, informed by our networks and expertise. Our vision is for an outstanding research and innovation system in the UK that gives everyone the opportunity to contribute and to benefit, enriching lives locally, nationally and internationally.