🚀 Internship

IT Support Analyst Industrial Placement

UK Research and Innovation

•

7d ago

🚀 Placement Program

Oxford

🤑 £21.6K

The candidate must be enrolled in an undergraduate degree course, have the right to live and work in the UK, possess a proactive problem-solving approach, work effectively with minimal direction, have a good understanding of common technologies and software packages, excellent communication skills, be willing to learn new skills, and submit a cover letter addressing the essential criteria.
As an IT Support Analyst Industrial Placement at UK Research and Innovation, your day-to-day responsibilities will include delivering excellent customer service, resolving incidents and requests, documenting actions, creating customer-facing tools and documentation, thinking creatively to find solutions, setting up team tools, collaborating with other professionals, and gaining hands-on experience in enterprise environments.

Placement Program

Software Engineering

•

Oxford

Apply by Oct 29

The ideal candidate will need to be very comfortable using a computer and helping others with their computer and software. Specific training in tools required to do the role will be provided as necessary. You will have a proactive attitude to problem solving with a detailed and logical approach. You will be able to learn quickly, with the ability to work independently and within a dynamic and diverse team environment.

Currently enrolled on an undergraduate degree course
Are required or have requested to take an industrial placement year
Able to commence employment in summer 2024
Have the right to live and work in the UK for the duration of the placement
A proactive approach to finding solutions, including the ability to ask appropriate questions to get sufficient information, and the ability to analyse evidence and data
The ability to work effectively with minimal direction, prioritising tasks, and deliver results with a high degree of attention to detail
A good understanding of common technologies used in a desktop user environment
A good understanding of common software packages, including Microsoft Office products
Excellent communication skills, with the ability to deal calmly, positively, and professionally in all situations
The willingness to learn new skills, both technical and non-technical
Part of our application process involves submitting your CV and a cover letter. Your cover letter should address your suitability for the opportunity based on how you meet each essential criteria stated in this advert.

Currently Studying

Undergraduate

Software Engineering

Delivering excellent customer service to our customers in person, by phone and email.
Gathering, analysing and using information from multiple sources to resolve incidents and deal promptly with requests.
Documenting and logging all contacts and actions into the Service Desk ticketing system and providing progress updates to customers regarding their issues
Following customer issues through to completion to ensure resolution and customer satisfaction have been achieved
Creating and maintaining excellent customer-facing tools and documentation to provide a platform that allows customers to help themselves
Creating and maintaining internal process documentation that follows industry-standard best practices and helps provide a consistent service to all customers
Being prepared to think outside the box and find novel solutions to issues
Setting up the tools needed by the team to deliver and monitor its service
Working closely with other service desks and other IT professionals across STFC
This placement will give you the opportunity to put into practice things you have experienced at university and give you brand-new skills and exposure to enterprise environments perhaps not learned at university.

Work type

Full time

Work mode

office

Application deadline

Oct 29, 2023

Location

Oxford

Salary

21600 GBP

Apply by Oct 29