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Internship

IT Support Intern (12 months)

Logo of SLB

SLB

1mo ago

🚀 Off-cycle Internship

Cambridge

AI generated summary

  • You must be a penultimate or final year student studying IT, Networking, Computing (or similar) to apply for this 12-month IT Support Internship at SLB.
  • You will assist in administering Linux and Windows infrastructure, troubleshoot hardware and software issues, research innovative IT solutions, manage conference systems, log incidents, escalate unresolved issues, liaise with customers and vendors, stage PCs, update asset management database, and assist with security and virus elimination.

Off-cycle Internship

IT & CybersecurityCambridge

Description

  • The Position holder is responsible for serving as a desktop support expert responsible for computer hardware, software (location specific or global) and peripherals. The Onsite Support Analyst acts as the second point of escalation for the resolution of desktop or laptop related incidents, service requests and connectivity issues.
  • Successful Position holders are excellent communicators, enjoy solving problems, and work well in teams.

Requirements

  • Penultimate or final year students studying Information Technology, Networking, Computing (or a simular field)

Area of Responsibilities

IT & Cybersecurity

Responsibilities

  • Assisting in administering the Linux and Windows infrastructure
  • Troubleshooting hardware, operating systems and software
  • Researching innovative ideas and solutions within different areas of IT
  • Assist with managing audio and video conference systems based at Abingdon
  • Resolve and close incidents and service requests as per help desk procedures and allocated timelines.
  • Escalate unresolved incidents and service requests within agreed timescales.
  • Log incident and service request details per help desk procedures.
  • Ensure tickets are updated at all times until issues are resolved.
  • Comply with Quality, Health, Safety and Environment policies and IT policies.
  • Liaise with customers, other IT support groups and third-party providers when necessary.
  • Perform staging of PCs.
  • Maintain Global Asset Management database with updates related to the assigned hardware.
  • Assist with SCSI on IT security issues and virus elimination.

Details

Work type

Full time

Work mode

hybrid

Location

Cambridge