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ITSM Customer Service Intern

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Ryder System, Inc.

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Tallahassee

AI generated summary

  • You need ITSM experience, strong analytical and communication skills, proficiency in Microsoft Office and ServiceNow, and be pursuing a degree in a related field.
  • You will assist with IT service desk operations, troubleshoot hardware/software issues, support asset management, improve knowledge resources, and maintain professional communication.

Requirements

  • Experience
  • IT Service Management (ITSM)
  • Resolving technical issues, managing service requests, and improving IT support efficiency
  • Skills and Abilities
  • Demonstrates analytical skills
  • Strong analytical skills and the ability interpret business requirements to technical solutions
  • Strong verbal and written communication skills
  • Skilled at building cross-functional relationships across organizations
  • Ability to analyze and solve problems
  • Capable of multi-tasking, highly organized, with excellent time management skills
  • Ability to respond to changing priorities and needs
  • Knowledge
  • Microsoft Office (Excel, Access, Word, Visio)
  • Report development
  • ServiceNow
  • Endpoint Solutions
  • General knowledge of ITSM processes and procedures
  • EDUCATION
  • H.S. diploma/GED - High School Diploma or equivalent required
  • Actively pursuing Bachelor’s or Master’s degree in Computer Science, Information Systems or Computer Engineering. Business majors with minors in technical disciplines also considered.

Responsibilities

  • Assist with IT service desk operations, responding to user requests and incidents.
  • Troubleshoot and resolve basic hardware, software, and network issues on endpoint devices.
  • Provide first-line automation for ITSM tools and ticketing systems.
  • Support asset management activities, including tracking IT equipment and assisting with device lifecycle management.
  • Collaborate with IT teams to improve knowledge base articles and user self-service resources.
  • Maintain a customer-focused approach by providing clear and professional communication.
  • Perform other duties as assigned.

FAQs

What is the primary responsibility of the ITSM Customer Service Intern?

The primary responsibility of the ITSM Customer Service Intern is to support the IT Service Management team in delivering high-quality end-user support, endpoint management, IT service desk operations, and automation.

What kind of technical issues will the intern be expected to troubleshoot?

The intern will be expected to troubleshoot and resolve basic hardware, software, and network issues on endpoint devices.

What skills are required for this internship?

Required skills include strong analytical skills, verbal and written communication skills, the ability to analyze and solve problems, and the capability to multi-task while remaining organized and managing time effectively.

What software knowledge is beneficial for this internship?

Knowledge of Microsoft Office (Excel, Access, Word, Visio), ServiceNow, endpoint solutions, and a general understanding of ITSM processes and procedures is beneficial.

What is the educational requirement for this internship?

The educational requirement is a High School diploma or equivalent, and candidates should be actively pursuing a Bachelor’s or Master’s degree in Computer Science, Information Systems, or Computer Engineering. Business majors with minors in technical disciplines are also considered.

Is there any compensation for this internship?

Yes, the internship is paid, with a compensation range of $18.00 to $20.00 per hour, depending on various factors such as experience and education.

Are there any benefits offered for full-time positions?

Yes, Ryder offers comprehensive health and welfare benefits for full-time positions, including medical, dental, vision, life insurance, and a tax-advantaged 401(k) retirement savings plan.

Does Ryder provide equal employment opportunities?

Yes, Ryder is proud to be an Equal Opportunity Employer and provides consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability.

How should applicants communicate with Ryder regarding their application?

Applicants should communicate with Ryder directly via email at careers@ryder.com or call 800-793-3754 for any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative.

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Ryder System, Inc.

Ever better.

Transportation
Industry
10,001+
Employees
1933
Founded Year

Mission & Purpose

Ryder System, Inc. (NYSE: R) is a leading logistics and transportation company. It provides supply chain, dedicated transportation, and commercial fleet management solutions, including full service leasing, rental, and maintenance, used vehicle sales, professional drivers, transportation services, freight brokerage, warehousing and distribution, e-commerce fulfillment, and last mile delivery services, to some of the world’s most-recognized brands. Ryder provides services throughout the United States, Mexico, and Canada. In addition, Ryder manages nearly 260,000 commercial vehicles and operates approximately 300 warehouses encompassing more than 95 million square feet. Ryder is regularly recognized for its industry-leading practices in third-party logistics, technology-driven innovations, commercial vehicle maintenance, environmentally friendly solutions, corporate social responsibility, world-class safety and security programs, military veteran recruitment initiatives, and the hiring of a diverse workforce