FAQs
What is the primary responsibility of the ITSM Customer Service Intern?
The primary responsibility of the ITSM Customer Service Intern is to support the IT Service Management team in delivering high-quality end-user support, endpoint management, IT service desk operations, and automation.
What kind of technical issues will the intern be expected to troubleshoot?
The intern will be expected to troubleshoot and resolve basic hardware, software, and network issues on endpoint devices.
What skills are required for this internship?
Required skills include strong analytical skills, verbal and written communication skills, the ability to analyze and solve problems, and the capability to multi-task while remaining organized and managing time effectively.
What software knowledge is beneficial for this internship?
Knowledge of Microsoft Office (Excel, Access, Word, Visio), ServiceNow, endpoint solutions, and a general understanding of ITSM processes and procedures is beneficial.
What is the educational requirement for this internship?
The educational requirement is a High School diploma or equivalent, and candidates should be actively pursuing a Bachelor’s or Master’s degree in Computer Science, Information Systems, or Computer Engineering. Business majors with minors in technical disciplines are also considered.
Is there any compensation for this internship?
Yes, the internship is paid, with a compensation range of $18.00 to $20.00 per hour, depending on various factors such as experience and education.
Are there any benefits offered for full-time positions?
Yes, Ryder offers comprehensive health and welfare benefits for full-time positions, including medical, dental, vision, life insurance, and a tax-advantaged 401(k) retirement savings plan.
Does Ryder provide equal employment opportunities?
Yes, Ryder is proud to be an Equal Opportunity Employer and provides consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability.
How should applicants communicate with Ryder regarding their application?
Applicants should communicate with Ryder directly via email at careers@ryder.com or call 800-793-3754 for any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative.