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Kiva U.S. Operations Intern



12d ago

  • Internship
    Starts on Jul 08
    Off-cycle Internship
  • Business, Operations & Strategy
  • Remote
  • Quick Apply

AI generated summary

  • You must be 21+, able to commit 6 months, detail-oriented, problem-solver, proactive, organized, strong communicator, and proficient in Google docs, Word, Excel, and PowerPoint.
  • You will screen and approve loan applications, support borrowers, manage delinquency, pilot process improvements, collaborate with partners, lead cross-functional projects, collect feedback, source borrower stories, and improve training materials.


  • At least 21 years of age or older by July 9th, 2024
  • Able to commit to the full 6-months term
  • Strong critical thinking, with an eye for detail and ownership for your work
  • Enjoys problem-solving and relationship building
  • Strong written and verbal communication
  • Highly proactive and able to work independently
  • Highly organized individual with an aptitude for working in a start-up environment.
  • Intermediate skills in Google docs, Word, Excel, and PowerPoint


  • Screening and approving loan applications alongside our review team.
  • Supporting borrowers via text and phone calls throughout their fundraising campaign.
  • Managing delinquency of borrowers and establishing action plans to work with borrowers to get them back on track.
  • Piloting process and infrastructure improvements to our operations.
  • Collaborating with our US Partnerships colleagues to improve the Kiva US partner experience.
  • Taking on additional special cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva.
  • Collecting, synthesizing, and implementing internal and external changes based on feedback from Kiva US loan applicants, borrowers, and partners alike.
  • Sourcing Kiva US borrower stories and supporting cross-functional Kiva US impact storytelling initiatives.
  • Improving training materials and resources for Capital Access Managers.

Kiva is on a mission to expand financial access to help underserved communities thrive.

Founded Year

Mission & Purpose

Kiva (www.kiva.org) is a mission-driven technology non-profit. We run a global marketplace platform for crowd-funded micro-loans to serve the financially excluded in sectors such as education, water, clean energy, and refugee resettlement. Kiva combines the culture and approach of an internet start-up with a mission to alleviate poverty. We aim to drive social impact and enable opportunity while providing a borrower-to-lender connection: “Loans that change lives."​