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Knowledge Management Intern Summer 2024 (Remote)

  • Internship
    Full-time
    Summer Internship
  • Business, Operations & Strategy
    Media & Journalism
  • Remote
  • Quick Apply

AI generated summary

  • You: Enrolled in Library Science, Knowledge Management, Business Admin, or related field. Organized, strong communication, MS Office skills, eager to learn and adapt. Ability to work independently and collaboratively. Knowledge management principles a plus.
  • You will create and maintain knowledge articles, support incident resolution, analyze metrics, provide training, collaborate with teams, identify improvement opportunities, and ensure quality in IT and HR knowledge management.

Requirements

  • Current enrollment in a Bachelor's or Master's degree program, in Library Science, Information Science, Knowledge Management, Business Administration, Journalism, or a related field.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with knowledge management principles and practices is a plus.
  • Ability to work independently as well as collaboratively in a team environment.
  • Eagerness to learn and adapt to new challenges and technologies.

Responsibilities

  • Content Creation and Maintenance: Collaborate with IT and HR teams to create, update, and maintain knowledge articles and documentation following the KCS methodology, ensuring accuracy, relevance, and usability.
  • Knowledge Base Management: Support the development and maintenance of a centralized knowledge base for IT and HR, utilizing KCS principles such as content standardization, categorization, and version control.
  • Incident Resolution Support: Provide assistance to IT and HR support teams in utilizing the knowledge base to resolve incidents and inquiries efficiently, including performing searches, recommending relevant knowledge articles, and capturing new knowledge during incident resolution.
  • Metrics and Reporting: Collect and analyze metrics related to IT and HR knowledge usage, effectiveness, and contribution to incident resolution, and generate reports and insights to measure the impact of knowledge management efforts and identify areas for improvement.
  • Training and Enablement: Participate in training sessions and workshops on KCS principles and practices and assist in the development and delivery of training materials to enable IT and HR staff to effectively contribute to and utilize the knowledge base.
  • Collaboration and Communication: Collaborate with IT, HR, and other relevant teams to promote the importance of knowledge management and facilitate cross-functional knowledge sharing and communicate updates and best practices related to IT and HR knowledge management.
  • Continuous Improvement: Proactively identify opportunities to enhance the effectiveness and efficiency of IT and HR knowledge management processes and tools and contribute ideas and recommendations for continuous improvement based on feedback and analysis.
  • Documentation: Assist in the documentation of IT and HR knowledge management processes, procedures, and best practices, and contribute to the development of standards and guidelines for knowledge creation and maintenance.
  • Content Curation and Quality Assurance: Assist in the curation of IT and HR knowledge content and conduct regular reviews and audits to ensure the quality and consistency of knowledge articles, leveraging feedback from users and stakeholders.

Technology
Industry
10,001+
Employees
1944
Founded Year

Mission & Purpose

Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance. Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future. #WeAreParsons