Logo of Huzzle

Home

Matches

Explore

Manage

Loyalty Marketing Trainee

image

Radisson Hotel Group

16d ago

  • Internship
    Full-time
    Placement Program
  • Marketing
    Hospitality & Retail
  • Madrid

AI generated summary

  • You must be enrolled in school, fluent in English, possess strong writing and communication skills, be organized, flexible, a team player, and proficient in Microsoft Office, especially Excel.
  • You will support loyalty marketing activities, manage customer journeys, conduct competitive analysis, assist with reporting, maintain marketing materials, and collaborate with teams on promotions and queries.

Requirements

  • Has to be enrolled in a school program in order to be eligible for the internship.
  • Fluent knowledge of English both written and spoken.
  • Proficiency in English and excellent writing skills.
  • Good communication and social skills
  • Good team player
  • Trustworthy
  • Well organized with an eye for detail – keep deadlines.
  • Flexible and co-operative
  • Excellent computer skills (Microsoft Office, mainly Excel, Word, Powerpoint)
  • Flexible and has an innovative approach to working.
  • Able to work under pressure and independently

Responsibilities

  • Supporting the loyalty marketing team with daily activities to further engage and activate members of the loyalty program with Radisson brand.
  • Follow customer lifecycle including acquisition, engagement, loyalty, and retention campaigns of the global loyalty program.
  • Ensure customer enrolment journey is well executed on all touchpoints by providing support to web and operations team.
  • Assist quality loyalty team in follow up of customer questions and feedback to continuously improve the program and benefits offered to members.
  • Provide a weekly competitive analysis and benchmark against competitors for EMEA and APAC.
  • Support loyalty managers in monthly reports and presentations preparation around loyalty activity.
  • Establish and maintain archive of presentations, marketing materials and communications accessible to all internal stakeholders under central Intranet website.
  • Maintain up to date promotional folders that demonstrate all marketing activities and coverage, such as advertisements, inclusion in partner newsletters.
  • Work with the Digital Marketing team to set up online offers.
  • Support hotels with Loyalty queries or questions related to Loyalty.
  • Support B2B Loyalty team with operational task and database cleanup.
  • Play an active role and contribute ideas to the Trainee Scheme at Radisson CSO.

FAQs

What is the main responsibility of a Loyalty Marketing Trainee at Radisson Hotel Group?

The main responsibility includes supporting the loyalty marketing team with daily activities to engage and activate members of the loyalty program, as well as managing customer lifecycle campaigns and assisting with promotional materials and reports.

Is a specific educational background required for this internship?

Yes, candidates must be enrolled in a school program in order to be eligible for the internship.

What language skills are necessary for this position?

Candidates need to have fluent knowledge of English, both written and spoken, along with excellent writing skills.

What type of skills are essential for a successful candidate in this role?

Essential skills include good communication and social skills, being a team player, trustworthiness, organizational skills with attention to detail, flexibility, and excellent computer skills, especially in Microsoft Office applications.

Will the trainee be expected to provide competitive analysis?

Yes, the trainee will be required to provide a weekly competitive analysis and benchmark against competitors for the EMEA and APAC regions.

What support will the trainee provide to hotels regarding loyalty queries?

The trainee will assist hotels with loyalty-related queries and questions.

Are there opportunities for the trainee to contribute ideas?

Yes, the trainee is encouraged to play an active role and contribute ideas to the Trainee Scheme at Radisson CSO.

What kind of tasks will the trainee perform with the Digital Marketing team?

The trainee will work with the Digital Marketing team to set up online offers for the loyalty program.

Is the internship full-time or part-time?

The job description does not specify, so candidates should inquire during the application process for clarification.

How important is teamwork in this internship?

Teamwork is very important; the candidate should be a good team player and cooperative in a collaborative environment.

Radisson Hotel Group

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Radisson Hotels is a global hospitality company that operates a portfolio of hotel brands ranging from luxury to economy, providing accommodations, dining, and event facilities to travellers worldwide. With hotels in key locations, they cater to both business and leisure guests, offering services and amenities designed for comfort, convenience, and memorable experiences. Radisson Hotels' ultimate mission is to deliver exceptional hospitality by creating positive, personalised experiences for every guest. Their purpose is to be a trusted and preferred hotel brand by consistently providing high-quality service and comfort across their global properties, enhancing guest satisfaction and loyalty.