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Meeting & Events Trainee

  • Internship
    Full-time
    Off-cycle Internship
  • Sales & Business Development
    Hospitality & Retail
  • Madrid

AI generated summary

  • You should have meeting and events experience, adaptability, strong relationship-building skills, creativity, proactivity, hospitality passion, task management ability, and fluency in English/French/Spanish.
  • You will handle inquiries, ensure high service standards, facilitate the contract process, collaborate with teammates, and seek sales opportunities to enhance client satisfaction.

Requirements

  • Proven experience in meeting and events
  • Ability to adapt to changing service environments
  • Good at building strong relationships with existing clients and accounts
  • Creativity to produce a pro-active sales culture environment
  • Pro-active with a hands-on approach
  • Passion for the hospitality industry
  • Ability to manage work ensuring that tasks assigned are delivered
  • Fluent in English and/or French and Spanish

Responsibilities

  • Ensure all enquiries are answered to RHG standard within the agreed time frame, where all aspects of the client and guest experience are delivered to the highest levels, ensuring company standards are attained and adhered to.
  • Completing the agreed enquiry process through to signed contract stage, ensuring that all RHG tools are used to maximise conversion and sales opportunities.
  • Participate in the conversion of inbound and outbound enquiries (where applicable) across all platforms. Contributing a sales hungry culture within the team to capture all available opportunities for the Radisson Hotel Group. Proactively look for new opportunities and cross sell at all times
  • Collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution.
  • Develops and builds own skills, knowledge and experience at every opportunity within the meetings & events department, which aligns with the culture of growth, development and performance expected by the company.

FAQs

What is the primary role of the Cluster Group, M&E Trainee?

The primary role of the Cluster Group, M&E Trainee is to assist in managing meeting and event inquiries, ensuring exceptional client and guest experiences while contributing to a sales-driven culture within the team.

What qualifications are required for the Cluster Group, M&E Trainee position?

The role requires proven experience in meetings and events, strong relationship-building skills, creativity, proactivity, a passion for the hospitality industry, and fluency in English and/or French and Spanish.

Are there opportunities for professional development within this position?

Yes, the Cluster Group, M&E Trainee is expected to develop and build their skills, knowledge, and experience within the meetings and events department, aligning with the company's culture of growth and development.

Will I work in a team environment?

Yes, the position involves collaboration with a team of talented individuals dedicated to delivering exceptional service and maximizing client and guest satisfaction.

Do I need prior sales experience to apply for this role?

While proven experience in meetings and events is essential, a strong sales-driven mindset and the ability to adapt to a sales culture are equally important.

What is the expected response time for inquiries?

Inquiries should be answered to Radisson Hotel Group's standards within an agreed time frame, ensuring all aspects of the client and guest experience are addressed promptly.

Is fluency in multiple languages required for this position?

Yes, fluency in English and/or French and Spanish is required, as this will help in communicating effectively with diverse clients and guests.

Are there specific tools I need to be familiar with for this role?

While specific tools may be outlined by Radisson Hotel Group, familiarity with industry-standard tools for managing inquiries and sales opportunities will be beneficial.

What kind of work culture can I expect at Radisson Hotel Group?

You can expect a dynamic and collaborative work culture that emphasizes exceptional service, a proactive sales environment, and a commitment to making every moment matter.

How important is creativity in this role?

Creativity is very important, as it helps to produce a proactive sales culture and develop innovative solutions for client inquiries and event planning.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Radisson Hotels is a global hospitality company that operates a portfolio of hotel brands ranging from luxury to economy, providing accommodations, dining, and event facilities to travellers worldwide. With hotels in key locations, they cater to both business and leisure guests, offering services and amenities designed for comfort, convenience, and memorable experiences. Radisson Hotels' ultimate mission is to deliver exceptional hospitality by creating positive, personalised experiences for every guest. Their purpose is to be a trusted and preferred hotel brand by consistently providing high-quality service and comfort across their global properties, enhancing guest satisfaction and loyalty.