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Internship

Network Support Engineering Intern - Fall 2024 (Meraki)

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Cisco

1mo ago

🚀 Off-cycle Internship

San Francisco

🤑 $44K - $130K

AI generated summary

  • Candidates for this internship must be pursuing a degree in computer science or related field, have a strong understanding of networking fundamentals, possess excellent problem-solving skills, be authorized to work in the U.S., and have strong communication skills. Additional qualifications include relevant networking certifications and experience in LANs, VLANs, VPNs, and networking protocols.
  • The Network Support Engineering Intern will participate in structured workshops, complete lab assignments, assist with testing Meraki products, communicate with third parties, collaborate with team members to fix network issues, and analyze packet captures to troubleshoot customer devices.

Off-cycle Internship

IT & CybersecuritySan Francisco

Description

  • At Cisco Meraki, our Network Support Engineer Interns act as key players on the Support team! You will troubleshoot cases that cover the entire Meraki product line, including our wireless access points, security appliances, switches, and Systems Manager application, just like our full-time engineers. With a steep learning curve and a fun, challenging work environment, our interns come out of the program with a deeper understanding of networking, stronger problem-solving skills, and a mastery of customer support that will carry with them for the rest of their careers. Our interns are an integral part of the Support team - we look for smart, passionate individuals who are open to taking on any task and are proactive in helping the team. The position is full-time and located in San Francisco.

Requirements

  • Pursuing an associate's degree or are a Junior or senior pursuing a bachelor's degree with a computer science, information technology, networking, systems administration, or a related field from an accredited university. Individuals who have completed a relevant networking BootCamp within the last 6 months will also be considered. Individuals pursuing a master’s degree will not be considered
  • Hardworking and interested in exploring the Networking field
  • Passionate to assist and problem-solve with customers
  • Able to strategically and critically think about how to look for solutions, willing to be pushed outside your knowledge areas, and eager to learn and find solutions
  • An efficient communicator and problem-solver
  • Networking certifications a plus: CCNA, CCNP CWNA, etc.
  • Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers is a plus
  • Comprehension of networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc. is a plus
  • Preferred experiences within helpdesk, technical call center, desktop support, or past networking experiences preferred, but not required.
  • Authorized to work in the U.S. without requiring sponsorship now or in the future
  • Qualifications:
  • Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers
  • A passion to assist and problem-solve with our customers
  • Outstanding account management, follow-through, and problem-solving skills
  • Resourcefulness and attention to detail
  • Excellent communication skills, both written and verba

Education requirements

Currently Studying
Undergraduate
Third Year
Final Year

Area of Responsibilities

IT & Cybersecurity

Responsibilities

  • Participate in and successfully complete structured classroom workshops specific to core CCNA preparation administered by a Meraki instructor
  • Work through lab assignments via Packet Tracer, NetAcad labs, and Meraki troubleshooting labs to learn the foundations of networking and troubleshooting
  • Gain an understanding of the networking field by participating and engaging in various courses
  • Assist with lab testing work as needed for Meraki products
  • Identify issues suitable for entry in the Meraki Knowledge Base
  • Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing
  • Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices
  • Read and analyze packet capture using Wireshark

Details

Work type

Full time

Work mode

office

Location

San Francisco

Salary

44000 - 130000 USD