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Network Support Engineering Intern - Fall 2024 (Meraki)

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Cisco

Mar 15

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • IT & Cybersecurity
  • $44K - $130K
  • San Francisco

Requirements

  • Pursuing an associate's degree or are a Junior or senior pursuing a bachelor's degree with a computer science, information technology, networking, systems administration, or a related field from an accredited university. Individuals who have completed a relevant networking BootCamp within the last 6 months will also be considered. Individuals pursuing a master’s degree will not be considered
  • Hardworking and interested in exploring the Networking field
  • Passionate to assist and problem-solve with customers
  • Able to strategically and critically think about how to look for solutions, willing to be pushed outside your knowledge areas, and eager to learn and find solutions
  • An efficient communicator and problem-solver
  • Networking certifications a plus: CCNA, CCNP CWNA, etc.
  • Experience supporting or testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers is a plus
  • Comprehension of networking protocols, including TCP, STP, ARP, Ethernet, OSPF, etc. is a plus
  • Preferred experiences within helpdesk, technical call center, desktop support, or past networking experiences preferred, but not required.
  • Authorized to work in the U.S. without requiring sponsorship now or in the future
  • Qualifications:
  • Basic understanding of networking fundamentals, e.g. be able to explain the functions of and differences among the link, network, transport, and application layers
  • A passion to assist and problem-solve with our customers
  • Outstanding account management, follow-through, and problem-solving skills
  • Resourcefulness and attention to detail
  • Excellent communication skills, both written and verba

Responsibilities

  • Participate in and successfully complete structured classroom workshops specific to core CCNA preparation administered by a Meraki instructor
  • Work through lab assignments via Packet Tracer, NetAcad labs, and Meraki troubleshooting labs to learn the foundations of networking and troubleshooting
  • Gain an understanding of the networking field by participating and engaging in various courses
  • Assist with lab testing work as needed for Meraki products
  • Identify issues suitable for entry in the Meraki Knowledge Base
  • Effectively communicate with third parties such as partners and customers regarding technical issues and customer service inquiries, both orally and in writing
  • Collaborate with other Support team members to fix network outages, misconfigurations, and complex networking issues of customers’ devices
  • Read and analyze packet capture using Wireshark

Cisco

Technology
Industry
10,001+
Employees
1984
Founded Year

Mission & Purpose

Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.

Benefits

  • Competitive compensation

    Our high-performance culture rewards innovation, collaboration and achievement.

  • Employee stock purchase program

    Purchase Cisco stock at a discount to invest in your financial future and the company's (up to 10% of your salary).

  • Employee discount programs

  • Flexible work practices

  • Generous paid time off + holidays