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Operations Intern

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
  • Glastonbury

AI generated summary

  • You must be pursuing a bachelor's degree and have intermediate proficiency in Microsoft Word and Excel.
  • You will assist with research, update documentation, gather data for reporting, handle customer calls, and participate in cross-functional projects, with various operational tasks as needed.

Requirements

  • Pursuing a bachelor’s degree from an accredited college/university
  • Intermediate level of proficiency with Microsoft Office (Word) and intermediate level of Microsoft Excel is required

Responsibilities

  • Perform research and provide project assistance in support of Claims and Customer Service initiatives and projects
  • Assist with updating internal procedures, workflows, job aides or other documentation
  • Assist with gathering data or following up on data requests, in support of operational reporting and data analytics deliverables
  • Assist with phone calls, first notices and other operational tasks for the Claims and/or Customer Care department to service and support customers and travel advisors as needed per business needs to meet SLAs
  • Participate on a cross functional intern project
  • Other duties as assigned

FAQs

What is the main responsibility of the Operations Intern at Crum & Forster?

The Operations Intern will support and assist the Claims and Customer Care departments by performing research, updating internal procedures, gathering data, handling operational tasks, and participating in a cross-functional intern project.

Who will the Operations Intern report to?

The Operations Intern will report to the AVP, Claims.

What qualifications are required for this internship?

Candidates must be pursuing a bachelor’s degree from an accredited college/university and have intermediate proficiency in Microsoft Office (Word) and Microsoft Excel.

What skills are important for the Operations Intern role?

Important skills include the ability to work independently and in a team, exceptional communication skills, the ability to handle multiple tasks in a fast-paced environment, and strong organizational and time management skills with attention to detail.

Is previous experience in the insurance industry required for this internship?

No, previous experience in the insurance industry is not required; however, an interest in the insurance field and related projects is beneficial.

Will the intern have an opportunity to participate in a project?

Yes, the intern will participate in a cross-functional intern project.

What type of tasks might the intern perform on a daily basis?

Daily tasks may include assisting with phone calls, first notices, operational tasks, supporting claims and customer service initiatives, and updating internal documentation.

Does Crum & Forster promote inclusivity and diversity?

Yes, Crum & Forster values inclusivity and diversity and is committed to equal employment opportunities for all individuals.

What benefits or opportunities will the intern gain from this internship?

The intern will gain exposure to the insurance industry, practical experience in operations, and the opportunity to work on various projects while developing communication and organizational skills.

Finance
Industry
1001-5000
Employees

Mission & Purpose

Crum & Forster (C&F) is a leading national property & casualty insurance company with a large, diversified specialty platform. We protect businesses and organizations from the unpredictable nature of risk, giving them the confidence to take on new challenges and flourish in today’s increasingly complex and uncertain world. C&F is client-focused, creative, and flexible in delivering customized products and services. Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. With $4.6 billion in written premium as of 2021, C&F enjoys a financial strength rating of “A” (Excellent) by A.M. Best. C&F is proud of its superior customer service platform and its claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people – 2500+ employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards. C&F is part of Fairfax Financial Holdings, a global organization with $28 billion in revenue as of 2022. For more information about Crum & Forster, please visit our website: www.cfins.com. Affiliated Companies: Seneca Insurance Company The Redwoods Group Travel Insured International Crum & Forster Pet Insurance Group