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Order Management Intern

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Trane Technologies

2mo ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Business, Operations & Strategy
  • La Crosse

AI generated summary

  • You must be a second-year student in a relevant program, able to work 20-40 hours/week, possess data analysis skills, and excel in communication and customer service with MS Office proficiency.
  • You will manage customer inquiries, process orders, track parts availability, coordinate with stakeholders, and support process improvements while ensuring excellent customer service.

Requirements

  • • Must be a second-year, full-time student in a 2-year accounting, finance, management information systems, business administration, computer science, or related program OR entering junior or senior year in a bachelor’s degree program in accounting, finance, management information systems, business administration, computer science, or related program.
  • • Ability to work approx. 20 hours/week during school and 40 hours/week during Summer & Winter breaks (or other breaks if applicable).
  • • Demonstrated ability to work effectively in a team environment as well as independently.
  • • Must be able to perform and/or understand basic data analysis.
  • • Must be able to work well and adapt to change in a fast-paced environment.
  • • Excellent written, verbal, and interpersonal communication skills.
  • • Strong customer service skills required.
  • • Proficiency with MS Office Suite (Excel, Word, PowerPoint, Access, Outlook) required.
  • • Must have a positive attitude and be energetic and customer centric with a focus on building relationships with customers, teammates, and other functional teams.
  • • Ability to prioritize work based on customer need and multi-task in a high volume, transactional environment required.
  • • Must maintain professionalism at all times with customers, coworkers and other functional teams.

Responsibilities

  • Develop and maintain positive working relationships with both internal and external customers.
  • Answer queries via phone, e-mail and other digital methods regarding parts orders.
  • Work with other customer associates of different levels as well as other functional groups to ensure that customer’s questions and concerns are answered timely and thoroughly.
  • Provide direction and training to other team members as needed.
  • Participate in customer service-related projects such as MDI (Monitoring for Daily Improvement).
  • Answer a wide variety of questions from internal and external customers in the form of phone calls, emails, instant messages, and other digital means.
  • Check availability of parts or units, find component match-ups, and verify pricing.
  • Identify common parts using available tools and coordinate resources for complex requests.
  • Locate parts, and process orders on behalf of external customers.
  • Work with multiple suppliers to expedite orders.
  • Work with planning, operations, and the field to ensure that promise dates are met.
  • Manage assigned open orders, monitor reports, and act on the information to ensure customers are kept informed of their orders.
  • Interface with cross-functional stakeholders as necessary to meet the customers’ demands.
  • Exemplify proper judgment, problem-solving, and decision-making with a friendly and professional attitude, while always keeping the best interest of the customer and the organization in mind.
  • Assist in and support the development of process improvements and continuous learning.
  • Other duties as assigned by Order Management Team Leader’s.

FAQs

What location is this internship based in?

This internship is located in La Crosse, Wisconsin.

Is residency in La Crosse required for this position?

Yes, applicants must currently reside in the La Crosse area to be considered for the position.

What is the primary responsibility of an Order Management Intern?

The primary responsibility is to serve as an Order Management Representative for the Parts & Supply, Order Management Team, acting as the main contact for all external and internal customers interacting with the HVAC parts and solutions business.

How many hours per week is the intern expected to work during the school year?

The intern is expected to work approximately 20 hours per week during the school year.

What is the expected work schedule during Summer and Winter breaks?

During Summer and Winter breaks (or other applicable breaks), the intern is expected to work approximately 40 hours per week.

What academic program is required for applicants to be eligible for this internship?

Applicants must be second-year, full-time students in a 2-year program or entering junior or senior year in a bachelor’s degree program in accounting, finance, management information systems, business administration, computer science, or a related program.

Is previous experience required for this internship?

While no specific previous experience is explicitly required, strong customer service skills and the ability to work effectively in a team environment are needed.

What type of skills are essential for this Order Management Intern position?

Essential skills include excellent written, verbal, and interpersonal communication, proficiency with the MS Office Suite, and the ability to perform and/or understand basic data analysis.

What is the compensation for this internship?

The compensation for this internship is $20 per hour.

Are there opportunities for process improvement involvement in this internship?

Yes, interns will assist in and support the development of process improvements and continuous learning.

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Trane Technologies

Global climate innovator - thinking bigger, acting bolder & taking action on climate change.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

At Trane Technologies, we challenge possible by thinking bigger, acting bolder and taking actions that not just improve our own performance but influence global change. Our world contends with unprecedented challenges. Our future has never been more uncertain. Urbanization is dramatically reshaping our communities, our resources are more constrained that ever before, and climate change is accelerating at an astonishing rate. We believe it is time to challenge industry norms and be at our most creative every day. To get there, we’ve committed to ambitious sustainability goals and we will change the way the world heats and cools buildings and moves refrigerated food, medicines, and other perishables. Global change starts when we each have the courage to act. And when we act, we boldy go. Won’t you join us?