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Parts Advisor Apprentice

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BMW Group

Oct 12

Applications are closed

  • Internship
    Full-time
    Placement Program
  • Customer Relations
  • Leeds

Requirements

  • An enthusiasm for excellent customer service.
  • An interest in the automotive industry.
  • To have good communication and organisational skills.
  • To be honest and trustworthy with a willingness to learn.
  • To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand.
  • To be able to work effectively as part of a team in a busy parts department, as well as having the capability to follow instructions and work individually.
  • Applicants are required to have, or predicted to obtain, GCSE Grade A*-C / 9 - 4 / or Functional Skills Level 2 (or equivalent) in the following subjects:
  • English
  • Maths
  • One other subject

Responsibilities

  • Interaction with both Trade and Retail customers – you will be working with customers on a daily basis both over the phone and face-to-face, to provide them with information and to sell them parts and accessories.
  • Stock – this includes stock control and checks, as well as being responsible for ordering parts stock to be delivered at required times.
  • Computer Systems – you will work on specialised computer systems, including computerised stock management systems and parts identification programmes.
  • Vehicle Service / Sales support – you will support other Departments within the BMW Retailer, including workshop staff, to ensure they function effectively.

FAQs

What is the role of a Parts Advisor Apprentice?

The Parts Advisor Apprentice will work in the BMW/MINI Parts Department, interacting with trade and retail customers, managing stock, using computer systems for stock management and parts identification, and supporting other departments within the BMW Retailer.

Is previous experience in the automotive industry required for this role?

No previous experience in the automotive industry is required, but an interest in the field and an enthusiasm for excellent customer service are essential.

What kind of training will the apprentice receive?

The apprentice will receive training at the BMW Group Academy UK in Berkshire, focusing on customer service skills specific to the retail environment and involving technical and product awareness training.

How long is the apprenticeship program?

The apprenticeship program lasts for 12 months.

Are there any educational requirements to apply for this apprenticeship?

Yes, applicants must have or be predicted to obtain GCSE Grade A*-C / 9 - 4, or Functional Skills Level 2 (or equivalent) in English, Maths, and one other subject.

Will the apprenticeship include support from a mentor?

Yes, a mentor will be allocated to oversee the work-based learning program during the apprenticeship.

What qualifications will the apprentice earn upon completion of the program?

Upon successful completion of the apprenticeship, the apprentice will be a qualified Parts Advisor and will earn a Level 2 Customer Service Practitioner qualification along with a Parts Advisor Certification.

Will travel to the training facility be required?

Yes, successful applicants must be prepared to travel to the BMW Group Academy in Berkshire for training, which occurs in one-week blocks approximately every two months.

Are the training costs covered by the employer?

Yes, all training costs, including travel, accommodation, and food, are covered by the BMW Retailer.

What are the future prospects after completing the apprenticeship?

After completing the apprenticeship, there are various opportunities for progression within the Retailer, and the individual will be qualified to work as a Parts Advisor.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.

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