Pharmacy Graduate Intern (Non-US Education)

Walgreens

9d ago

Internship
Full-time
Off-cycle Internship
Customer Relations
Healthcare
Prescott Valley

AI generated summary

You must have a Pharmacy degree from an accredited foreign university, an FPGEC, an intern permit if needed, and be willing to obtain licensure and become a certified immunizer.
You will engage customers, counsel patients, assist with pharmacy operations, perform healthcare services, develop staff, and maintain pharmacy compliance and communication.

Requirements

Bachelor's degree in Pharmacy from accredited University outside the United States
Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
Intern permit/certificate issued by the respective Board of Pharmacy, if required.
Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completion of intern hours.
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
Certified Immunizer or willing to become an immunizer within 90 days of hire.

Responsibilities

Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
Participates and assists in community events as requested by Store Manager, Healthcare Supervisor, District Manager or Pharmacy Manager.
Operations
Under direct supervision of a licensed pharmacist, counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.
Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit.
Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI’s with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).
People & Performance Management
Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.
Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.
Training & Personal Development
Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.
Seeks professional development by monitoring one’s performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.
Communications
Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

FAQs

What qualifications are required for the Pharmacy Graduate Intern position?

Candidates must have a Bachelor's degree in Pharmacy from an accredited university outside the United States, a Foreign Pharmacist Graduate Equivalency Certificate (FPGEC), and an intern permit/certificate issued by the respective Board of Pharmacy if required.

Is experience in prescription dispensing necessary for this role?

Yes, applicants should have experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.

What certifications are required or preferred for this position?

Candidates need to be certified immunizers or willing to become certified within 90 days of hire. Obtaining pharmacist licensure from the respective Board of Pharmacy is also required within 45 days of completing intern hours.

Do I need to have prior customer service experience?

While not explicitly stated, strong customer service skills are critical for the role, as engagement with customers and patients is a significant part of the responsibilities.

Will I be supervised while performing my duties as an intern?

Yes, you will engage in post-graduate pharmacy activities under the direct supervision of a licensed pharmacist.

Are there opportunities for professional development in this role?

Yes, the position encourages maintaining current knowledge related to pharmacy and healthcare, seeking professional development, and obtaining necessary certifications.

What will be my responsibilities in terms of community involvement?

You will participate and assist in community events as requested by management, and develop relationships with the local medical community, thereby promoting the pharmacy business.

What role will communication play in this position?

You will support the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Is this job open to applicants with arrest and conviction records?

Yes, the company will consider employment of qualified applicants with arrest and conviction records.

Where can I find more information about Walgreens Boots Alliance and its benefits?

More company information can be found at www.walgreensbootsalliance.com, and details about benefits are available at jobs.walgreens.com/benefits.

Walgreens

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.