Pharmacy Graduate Intern (Non-US Education)

Walgreens

19d ago

Internship
Full-time
Off-cycle Internship
Customer Relations
Healthcare
Mustang

AI generated summary

You must have a Bachelor's in Pharmacy from an accredited foreign university, FPGEC, an intern permit, and be willing to obtain pharmacist licensure. Immunizer certification is needed within 90 days.
You will engage customers, counsel patients, dispense medications, assist in community events, support pharmacy operations, coach staff, and stay updated on pharmacy practices while promoting healthcare services.

Requirements

Bachelor's degree in Pharmacy from accredited University outside the United States
Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
Intern permit/certificate issued by the respective Board of Pharmacy, if required.
Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completion of intern hours.
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
Certified Immunizer or willing to become an immunizer within 90 days of hire.

Responsibilities

Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
Participates and assists in community events as requested by Store Manager, Healthcare Supervisor, District Manager or Pharmacy Manager.
Operations
Under direct supervision of a licensed pharmacist, counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.
Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows- up with insurance companies as well as medical providers and participates in 3rd party audit.
Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI’s with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).
People & Performance Management
Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.
Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.
Training & Personal Development
Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.
Seeks professional development by monitoring one’s performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.
Communications
Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

FAQs

What qualifications do I need to apply for the Pharmacy Graduate Intern position?

To apply, you need a Bachelor's degree in Pharmacy from an accredited university outside the United States, a Foreign Pharmacist Graduate Equivalency Certificate (FPGEC), and an intern permit/certificate issued by the respective Board of Pharmacy, if required.

Is prior experience necessary for this role?

Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws is required.

Will I need to obtain licensure after my internship?

Yes, you will need to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completing your intern hours.

Are there any specific certifications required for this role?

You must be a certified immunizer or willing to become one within 90 days of hire.

What kind of training will I receive during the internship?

You will receive training on pharmacy operations, customer service best practices, and relevant healthcare services. Additionally, you are expected to maintain current knowledge and skills related to pharmacy and healthcare.

Is there a possibility of full-time employment after the internship?

While this posting is for an internship, successful performance and completion of your intern hours may lead to opportunities for full-time employment.

Can I participate in community outreach activities during my internship?

Yes, you will participate and assist in community events as requested by the Store Manager, Healthcare Supervisor, District Manager, or Pharmacy Manager.

What responsibilities will I have regarding customer service?

You will engage customers, assist with their inquiries, resolve issues, and promote an excellent customer experience by providing information regarding the effective usage of medications and healthcare services.

Will I be supported in my professional development during the internship?

Yes, you will seek professional development opportunities, receive feedback, and have access to mentors such as the pharmacy manager and store manager to enhance your skills and knowledge.

Where can I find more information about Walgreens Boots Alliance?

More information about Walgreens Boots Alliance can be found on their official website at www.walgreensbootsalliance.com.

Walgreens

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.