Pharmacy Graduate Intern (Non-US Education)

Walgreens

2mo ago

Internship
Full-time
Off-cycle Internship
Customer Relations
Healthcare
Little Elm

AI generated summary

You must have a foreign pharmacy degree, FPGEC, intern permit if needed, and willingness to get licensure. Knowledge of drug laws and immunizer certification within 90 days required.
You will engage customers, assist with medication inquiries, perform pharmacist tasks, ensure compliance, develop relationships in the community, and support team training and development.

Requirements

Bachelor's degree in Pharmacy from accredited University outside the United States
Foreign Pharmacist Graduate Equivalency Certificate (FPGEC).
Intern permit/certificate issued by the respective Board of Pharmacy, if required.
Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 45 days of completion of intern hours.
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
Certified Immunizer or willing to become an immunizer within 90 days of hire.

Responsibilities

Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
Participates and assists in community events as requested by Store Manager, Healthcare Supervisor, District Manager or Pharmacy Manager.
Operations
Under direct supervision of a licensed pharmacist, counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.
Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows- up with insurance companies as well as medical providers and participates in 3rd party audit.
Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI’s with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).
People & Performance Management
Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.
Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.
Training & Personal Development
Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.
Seeks professional development by monitoring one’s performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.
Communications
Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

FAQs

What is the job title for this position?

The job title is Pharmacy Graduate Intern (Non-US Education).

What are the primary responsibilities of a Pharmacy Graduate Intern?

The primary responsibilities include engaging with customers, performing pharmacist tasks under supervision, ensuring compliance with regulations, supporting pharmacy operations, assisting in staff management, and enhancing personal development.

Is experience in prescription dispensing required for this position?

Yes, experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws is required.

What qualifications are needed to apply for this position?

Applicants need a Bachelor's degree in Pharmacy from an accredited university outside the United States, a Foreign Pharmacist Graduate Equivalency Certificate (FPGEC), and an intern permit/certificate issued by the respective Board of Pharmacy, if required.

Will I need to obtain additional certifications?

Yes, you will need to become a Certified Immunizer within 90 days of hire.

What does the role involve in terms of customer service?

The role involves engaging with customers, providing assistance, resolving issues, and promoting pharmacological services to enhance their overall experience.

Is there a focus on community engagement in this role?

Yes, you will participate and assist in community events as requested, aiming to promote the pharmacy business and enhance growth opportunities.

Does Walgreens Boots Alliance have policies regarding employment with prior conviction records?

Yes, Walgreens Boots Alliance considers employment of qualified applicants with arrest and conviction records.

What is the purpose of Walgreens Boots Alliance?

The purpose is to help people across the world lead healthier and happier lives through accessible, high-quality care and by making health products available.

How does Walgreens Boots Alliance view its workplace culture?

The company prides itself on inclusivity, sustainable practices, and contributions to healthy communities.

Where can I find more information about employee benefits?

You can find more information about employee benefits by visiting jobs.walgreens.com/benefits.

Walgreens

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.