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Pharmacy Intern Grad

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Walgreens

28d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Healthcare
  • Grand Rapids

AI generated summary

  • You must pursue a Pharm D, obtain pharmacist licensure within 90 days, have experience with prescription dispensing, and be a certified immunizer or become one within 90 days.
  • You will engage customers, provide medication counseling, assist with pharmacy operations, support team training, maintain relationships with healthcare providers, and ensure compliance with regulations.

Requirements

  • Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date in position.
  • Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire per district guidelines.
  • Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
  • Certified Immunizer or willing to become an immunizer within 90 days of hire.

Responsibilities

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
  • Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
  • Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
  • Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.
  • Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
  • Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit.
  • Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
  • Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
  • Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI’s with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
  • Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
  • Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).
  • Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.
  • Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.
  • Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
  • Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.
  • Seeks professional development by monitoring one’s performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.
  • Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

FAQs

What is the primary objective of the Pharmacy Intern Grad position?

The primary objective is to provide pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions, and to offer preventive healthcare services such as immunizations, while ensuring compliance with regulatory guidelines and company policies.

What are the main responsibilities related to customer experience for this role?

Main responsibilities include engaging customers by greeting them, resolving issues, modeling customer service best practices, and developing strong relationships to enhance the customer experience through healthcare services.

What operations tasks will the Pharmacy Intern Grad perform?

The intern will counsel patients on medication usage, perform tasks like compounding and drug therapy reviews, ensure compliance with regulations, manage pharmacy workflow, process insurance claims, and conduct wellness services including immunizations.

How does this role contribute to team performance and staff management?

The Pharmacy Intern Grad assists the Pharmacy Manager with hiring and training staff, providing coaching and constructive feedback, promoting teamwork, and fostering a positive work environment.

What qualifications are required for this position?

A willingness to obtain a Doctor of Pharmacy (Pharm D) degree, pharmacist licensure within 90 days of hire, experience with prescription dispensing, and being a certified immunizer or able to obtain certification within 90 days are required.

Are there opportunities for professional development in this role?

Yes, there are opportunities for professional development through maintaining current knowledge in pharmacy, obtaining necessary certifications, and receiving constructive feedback from mentors.

Will the Pharmacy Intern Grad have a role in community outreach?

Yes, the intern will participate in community outreach activities to promote the pharmacy business and enhance growth opportunities.

What kind of training will this position provide?

The position provides training on pharmacy operations, customer service, medication management, and opportunities to obtain certifications and education credits required by the company.

Is this position an equal opportunity employer?

Yes, the position is an Equal Opportunity Employer, including disability and veterans.

What salary range can a potential candidate expect for this role?

The salary range is provided for transparency and will depend on factors such as geography, skills, abilities, education, and experience.

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Walgreens

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.