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Pharmacy Intern Grad

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Walgreens

29d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Healthcare
  • Columbia, +1

AI generated summary

  • You must pursue a Pharm D, obtain state licensure within 90 days, have experience with prescription dispensing, and either be a certified immunizer or willing to become one.
  • You will greet customers, assist with products and services, resolve issues, and model customer service best practices to ensure a positive experience for all customers.

Requirements

  • Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date in position.
  • Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire per district guidelines.
  • Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
  • Certified Immunizer or willing to become an immunizer within 90 days of hire.

Responsibilities

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g

FAQs

What are the primary responsibilities of a Pharmacy Intern Grad?

The primary responsibilities include providing pharmacy consulting services, ensuring proper compounding and dispensation of medications, engaging with customers for a positive experience, and assisting the pharmacy manager with workflow optimization, inventory management, and enhancing customer service.

What qualifications are required for this position?

Candidates must be willing to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited institution and pharmacist licensure from the respective Board of Pharmacy within 90 days of hire. Experience in prescription dispensing and knowledge of controlled substance laws are also required.

Is certification required for immunizations?

Yes, candidates must be a Certified Immunizer or be willing to become one within 90 days of hire.

How does this role contribute to customer experience?

The Pharmacy Intern Grad engages with customers, answers their questions, offers assistance with products and services, and builds strong relationships by anticipating customer needs, promoting healthcare services, and ensuring satisfaction with services provided.

What training and development opportunities are available to the Pharmacy Intern Grad?

The role includes maintaining knowledge of pharmacy and healthcare advancements through reading journals, obtaining necessary certifications, and seeking professional development through performance monitoring and feedback from managers.

What are the expectations regarding teamwork and personnel management?

The Pharmacy Intern Grad is expected to assist the Pharmacy Manager in staff hiring and training, promote teamwork, motivate team members, set expectations, and monitor progress.

Will there be opportunities to engage with the local medical community?

Yes, the Pharmacy Intern Grad will develop and maintain relationships with local healthcare providers and participate in community outreach activities to promote pharmacy services and growth opportunities.

Are there any specific customer service expectations?

Yes, the Pharmacy Intern Grad is expected to model and share customer service best practices, engage customers with courtesy, proactively offer help, and resolve customer issues in a timely manner.

How does the Pharmacy Intern Grad assist in operational efficiency?

The intern assists in ensuring compliance with regulations and company policies, reviews performance data, participates in workflow optimization, and helps with the accurate processing of insurance claims to minimize payment rejections.

What is the work environment like for this role?

The work environment involves engaging with customers in-person, counseling patients, performing pharmacy operations, and collaborating with pharmacy staff, ensuring a focus on both customer service and operational efficiency.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.