Pharmacy Intern - Grad

CVS Health

2mo ago

Internship
Full-time
Off-cycle Internship
Customer Relations
Healthcare
Turlock
2d left

AI generated summary

You must be a PharmD graduate, obtain pharmacist licensure within 120 days, and possess intern/technician licensure. Prior pharmacy or customer service experience preferred.
You will assist pharmacists, fulfill prescriptions, provide patient counseling, manage inventory, deliver health services, maintain compliance, and support team dynamics while ensuring patient care.

Requirements

PharmD graduate of a U.S. accredited program prior to beginning the Post-Graduate Training Program at CVS Health
Ability to obtain required pharmacist licensure within the required timeframe, per state guidelines. Failure to obtain required Pharmacist licensure within 120 days of graduation will result in separation of employment.
Must possess, or be in the process of obtaining, valid intern and/or technician licensure as required
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately
Use and understand verbal and written communication to interact with patients and colleagues
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
Identifying challenging patient or colleague interactions and choosing the best course of action when faced multiple options
Be mobile and remain upright for extended periods of time
Lift, scan, and bag items
Reach overhead; stretch or reach out with the body, arms, and/or legs to grasp items
Move fingers repetitively; picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
Extend hand(s) and arm(s) multiple directions to place, move, or lift items
Control precision; quickly adjust machines to exact positions
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
Occasionally lift of up to 20 lbs and/or exert up to 20 lbs. of force; Frequently lift of up to 10 lbs and/or exert up to 10 lbs. of force; Consistently lift and/or exert a negligible amount of force to move objects.
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
Have the ability to receive detailed information through oral communication
Any additional tasks as directed by Supervisor or Manager
1+ years of related work experience in pharmacy, retail, medical, or customer service setting
Ability to become immunization certified: Once state regulations are met, pharmacy interns should be striving to provide patient immunizations as this is an essential pharmacist function
Ability to work in home store, and across the market in other locations, to meet business needs
Proficiency in Microsoft Suite (Outlook, Excel, Word, PowerPoint, etc.)

Responsibilities

Living our purpose by following all company SOPs at each workstation to help our Pharmacists and Technicians manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
Offering to counsel, fielding medical questions, and soliciting information on a patient’s medical history to provide optimal care, when appropriate under the direct supervision of a licensed pharmacist
Taking telephonic prescriptions from the prescriber, and calling the prescriber to clarify prescriptions or facilitate medication changes, where allowed by state regulation
Maintaining the highest level of self-awareness and providing in-the-moment coaching, training, and mentoring to pharmacy team members while sharing best practices
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business
Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security
Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
Completing additional licensure and training requirements, in compliance with state Board of Pharmacy regulations, to obtain Technician Immunizer status to support preparing and administering vaccines
Educating patients about vaccines and answering questions to obtain informed consent
Monitoring for, and responding to, adverse reactions; reporting adverse reaction events per public health requirements
Reviewing and collecting patient information; tracking and documenting for each applicable patient

FAQs

What is the role of a Graduate Pharmacy Intern at CVS Health?

The Graduate Pharmacy Intern supports the pharmacy team in delivering quality care to patients, applying their pharmacy education to real-world practice, and participating in a comprehensive training roadmap in preparation for a Pharmacist role.

What qualifications are required for this position?

Candidates must be PharmD graduates of a U.S. accredited program and must be able to obtain required pharmacist licensure within the specified timeframe as per state guidelines.

Is previous pharmacy experience necessary?

While not required, 1+ years of related work experience in pharmacy, retail, medical, or customer service settings is preferred.

What are the essential functions of this role?

Essential functions include regular attendance, completing required training, providing customer service, using math for problem-solving, resolving issues, and maintaining physical mobility.

How many hours of training are expected within the first 120 days?

Interns are expected to complete a comprehensive training roadmap within 120 days of graduation.

Will I be able to provide immunizations as a Graduate Pharmacy Intern?

Yes, where permitted, Graduate Pharmacy Interns may support immunizations after completing required training and licensure, including obtaining Technician Immunizer status.

What is the pay range for this role?

The typical pay range for this position is $30.00 per hour.

Is flexibility required for scheduling?

Yes, flexibility for scheduling and business needs is required, which may include volunteering to work at different store locations as needed.

What skills are emphasized for this internship?

Key skills include attention to detail, customer service orientation, effective communication, mathematical reasoning, problem resolution, and physical dexterity.

What type of culture does CVS Health promote for Pharmacy Interns?

CVS Health promotes a culture of continuous improvement, empathy, and genuine care for both patients and employees, fostering an inclusive environment where all feel valued.

CVS Health

Bringing our heart to every moment of your health.

Science & Healthcare

Industry

10,001+

Employees

1963

Founded Year

Mission & Purpose

CVS Health is a healthcare innovation company that operates retail pharmacies, manages pharmacy benefits, and provides health services through its MinuteClinic and HealthHUB locations. Their ultimate aim is to improve the quality of life for communities by making healthcare more accessible and affordable. CVS Health focuses on driving healthier outcomes and reducing healthcare costs, using its comprehensive range of services and products to support individuals on their health journey.