Pharmacy Intern Grad

Walgreens

1mo ago

Internship
Full-time
Off-cycle Internship
Customer Relations
Healthcare
Dallas

AI generated summary

You must pursue a Pharm D, obtain pharmacist licensure within 90 days, have experience with prescription dispensing, and be a certified immunizer or become one within 90 days.
You will assist customers, manage prescriptions, counsel patients, ensure compliance with regulations, support team training, promote healthcare services, and maintain strong relationships with healthcare providers.

Requirements

Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date in position.
Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire per district guidelines.
Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
Certified Immunizer or willing to become an immunizer within 90 days of hire.

Responsibilities

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.
Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit.
Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI’s with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).
Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.
Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.
Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.
Seeks professional development by monitoring one’s performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.
Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

FAQs

What are the primary responsibilities of a Pharmacy Intern Grad?

The primary responsibilities include providing pharmacy consulting services, ensuring proper compounding and dispensation of medications, enhancing customer experience, and supporting efficient pharmacy operations, among other tasks.

Do I need a specific degree to apply for this position?

Yes, you must be willing to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited institution prior to the start date.

Is immunization certification required for this role?

Yes, you must be a Certified Immunizer or willing to become one within 90 days of hire.

What type of customer service is expected from a Pharmacy Intern Grad?

You are expected to engage customers, resolve their issues in a timely manner, and develop strong relationships by anticipating customer needs and proactively offering services.

What kind of training and personal development opportunities are available?

The role includes maintaining current knowledge of pharmacy and healthcare, obtaining necessary certifications, and seeking professional development through feedback and mentorship from the Pharmacy Manager and Store Manager.

Are there opportunities to participate in community outreach activities?

Yes, the Pharmacy Intern Grad is encouraged to participate in community outreach activities to promote the pharmacy business and enhance growth opportunities.

What should I do if I have a past criminal record?

We will consider the employment of qualified applicants with arrest and conviction records.

Are there specific qualifications related to controlled substances for this position?

Yes, candidates should have experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.

Will I be responsible for directly counseling patients?

Yes, you will be responsible for counseling patients and answering their questions regarding medication usage, side effects, and other related inquiries.

What factors will affect the salary for this position?

The actual hourly salary within the provided range will depend on factors including geography, skills, abilities, education, experience, and other relevant factors.

Walgreens

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.