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Pharmacy Intern Grad

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Walgreens

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Healthcare
  • Panama City Beach

AI generated summary

  • You must obtain a Pharm D prior to starting, gain pharmacist licensure within 90 days, have experience with prescriptions, and be a certified immunizer or willing to become one within 90 days.
  • You will assist customers, provide medication counseling, perform pharmacy tasks, ensure compliance, support team dynamics, engage with the medical community, and promote healthcare services.

Requirements

  • Willingness to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date in position.
  • Willingness to obtain pharmacist licensure from the respective Board of Pharmacy in the states within the district within 90 days of hire per district guidelines.
  • Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
  • Certified Immunizer or willing to become an immunizer within 90 days of hire.

Responsibilities

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
  • Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
  • Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
  • Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.
  • Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
  • Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit.
  • Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
  • Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
  • Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI’s with Pharmacy Manager, Store Manager, and Healthcare Supervisor.
  • Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.
  • Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).
  • Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.
  • Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.
  • Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance.
  • Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.
  • Seeks professional development by monitoring one’s performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach.
  • Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

FAQs

What qualifications are needed to apply for the Pharmacy Intern Grad position?

Candidates must be willing to obtain a Doctor of Pharmacy (Pharm D) degree from an accredited educational institution prior to the start date and pharmacist licensure from the respective Board of Pharmacy within 90 days of hire, as well as complete necessary certifications like becoming a certified immunizer within 90 days.

What kind of customer service responsibilities does this role entail?

The Pharmacy Intern Grad is responsible for engaging customers, addressing their inquiries, resolving issues in a timely manner, and promoting a positive customer experience through effective communication and proactive service.

Are there opportunities for professional development in this position?

Yes, the role encourages ongoing training and personal development, including maintaining current knowledge in pharmacy and healthcare, obtaining necessary certifications, and receiving feedback for performance improvement.

What type of operations tasks will I be responsible for?

The role includes counseling patients on medication use, verifying prescriptions, managing medication therapy, ensuring compliance with regulations, processing insurance claims, and conducting preventive healthcare services such as immunizations.

Is teamwork emphasized in the Pharmacy Intern Grad position?

Yes, teamwork is promoted, and the intern will assist the Pharmacy Manager in monitoring staff performance, coaching team members, and fostering a collaborative work environment.

Will I interact with healthcare providers in this role?

Yes, the Pharmacy Intern Grad will develop relationships with local medical professionals and participate in community outreach activities to promote pharmacy services.

How does this role contribute to enhancing the customer experience?

By providing medication consultations, managing drug therapy reviews, and offering preventive healthcare services, the intern shifts the pharmacy's role from transactional to a more interpersonal approach, enhancing overall customer satisfaction.

What is the work environment like in this position?

The work environment is a pharmacy setting where teamwork, patient engagement, and adherence to regulatory standards are essential for providing quality healthcare services.

What kind of training is provided upon hiring?

Training includes pharmacy operations, customer service best practices, and other relevant skills to enhance performance and ensure compliance with company policies and procedures.

Are there any specific requirements related to insurance claims processing?

Yes, the intern will ensure accurate processing of insurance claims, resolve customer issues related to insurance, and follow up with insurance companies as needed to prevent payment rejections.

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Walgreens

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.