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Pharmacy Intern Year

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Walgreens

2mo ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Healthcare
  • El Centro

AI generated summary

  • You must be enrolled in a Pharmacy program, fluent in English, flexible with hours, and preferred to have retail experience and good math skills. Conviction records considered.
  • You will assist customers, support pharmacists, manage inventory, handle cash, maintain pharmacy cleanliness, and comply with policies while developing strong customer relationships.

Requirements

  • Must be enrolled in a school of Pharmacy program.
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer good math skills so you can fill prescriptions accurately, including counting, measuring and weighing.
  • We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Develops strong relationships with customers.
  • Learn from store and pharmacy team members, field leadership, team members and customers/patients
  • Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Performs duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third party processing, filling, and dispensing prescriptions.
  • Assists pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns including patient counseling and other health services (i.e. blood pressure, medication therapy management).
  • Immediately reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing
  • Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Complete special assignments and other tasks as assigned.
  • Complete required training
  • Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

FAQs

What is the primary goal of the Pharmacy Intern position?

The primary goal is to learn to provide the best patient experience by assisting the pharmacist and pharmacy team in accordance with state and federal regulations.

What responsibilities do Pharmacy Interns have in customer service?

Pharmacy Interns are responsible for engaging customers, resolving issues, answering questions, and modeling best practices in customer service to ensure a positive experience.

Are Pharmacy Interns required to work flexible hours?

Yes, Pharmacy Interns must be willing to work a flexible schedule, including evening and weekend hours.

What are the basic qualifications needed for this position?

Candidates must be enrolled in a school of Pharmacy program, be fluent in reading, writing, and speaking English, and be willing to work flexible hours.

Is prior experience necessary for the Pharmacy Intern role?

While not required, six months of experience in a retail environment and prior work experience with Walgreens are preferred.

What kind of training is provided for Pharmacy Interns?

Pharmacy Interns must complete required training and maintain knowledge and skills in healthcare and pharmacy, including the latest news and developments.

How is the salary for Pharmacy Interns determined?

The hourly salary, which ranges from $16.50 to $25.00, is determined based on various factors including geography, skills, abilities, education, and experience.

What should a Pharmacy Intern do if they encounter a prescription error?

Pharmacy Interns must immediately report any prescription errors to the pharmacist on duty and adhere to company policies and procedures regarding pharmacy errors.

Are there any specific policies regarding the handling of cash?

Yes, Pharmacy Interns are responsible for registering all related sales on the assigned cash register and may need to collect and handle cash as required.

What type of customer interactions are Pharmacy Interns encouraged to have?

Pharmacy Interns are encouraged to develop strong relationships with customers through proactive assistance and by identifying and addressing customer needs.

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Walgreens

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.