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Pharmacy Intern Year

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Walgreens

2mo ago

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Healthcare
  • Rockaway

AI generated summary

  • You must be enrolled in a Pharmacy program, fluent in English, flexible with hours, and preferably have retail experience and good math skills. Records considered for qualified applicants.
  • You will assist customers, support pharmacists, manage inventory, handle sales transactions, report errors, and maintain pharmacy cleanliness while adhering to policies and providing excellent service.

Requirements

  • Must be enrolled in a school of Pharmacy program.
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer good math skills so you can fill prescriptions accurately, including counting, measuring and weighing.
  • We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Develops strong relationships with customers.
  • Learn from store and pharmacy team members, field leadership, team members and customers/patients.
  • Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Performs duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third party processing, filling, and dispensing prescriptions.
  • Assists pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns including patient counseling and other health services (i.e. blood pressure, medication therapy management).
  • Immediately reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing.
  • Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Complete special assignments and other tasks as assigned.
  • Complete required training.
  • Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

FAQs

What are the main objectives of the Pharmacy Intern position?

The main objectives include providing an exceptional patient experience, assisting pharmacists and pharmacy team members, using pharmacy systems for patient and drug information, and learning pharmacy policies and best practices.

What are some key responsibilities of a Pharmacy Intern?

Key responsibilities include engaging with customers, assisting pharmacists in delivering patient care services, processing prescriptions, managing inventory, and maintaining the Pharmacy Department's organization and cleanliness.

What qualifications are required to apply for the Pharmacy Intern position?

Applicants must be enrolled in a school of Pharmacy program, be fluent in reading, writing, and speaking English, and be willing to work a flexible schedule including evenings and weekends.

Is previous retail experience preferred for this role?

Yes, having six months of experience in a retail environment is preferred, along with prior work experience with Walgreens.

What is the hourly wage range for this Pharmacy Intern position?

The hourly wage range for this position is $16.50 per hour to $25.00 per hour, depending on various factors such as geography, skills, abilities, education, and experience.

Will I receive training as a Pharmacy Intern?

Yes, you will be required to complete training and maintain knowledge in healthcare and pharmacy, including the latest news and developments.

Are there any specific customer service expectations for this role?

Yes, the role involves modeling and sharing customer service best practices, engaging with customers, and resolving issues to ensure a positive customer experience.

Is there a provision for applicants with criminal records?

Yes, we will consider qualified applicants with arrest and conviction records in accordance with local regulations.

What type of work environment should I expect as a Pharmacy Intern?

You should expect a retail pharmacy environment where you will engage with customers, work closely with pharmacy team members, and assist in various pharmacy operations under supervision.

How should I handle prescription errors during my internship?

You are required to immediately report any prescription errors to the pharmacist on duty and adhere to company policies regarding pharmacy errors and the Quality Improvement Program.

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Walgreens

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.

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