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Pharmacy Intern Year

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Walgreens

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    Healthcare
  • Knoxville

AI generated summary

  • You must be enrolled in a Pharmacy program, fluent in English, flexible with hours, preferably have retail experience and math skills. Prior Walgreens experience is a plus.
  • You will assist customers, support pharmacists, manage inventory, handle cash, maintain pharmacy standards, and complete training while ensuring compliance with policies and delivering patient care.

Requirements

  • Must be enrolled in a school of Pharmacy program.
  • Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.
  • Prefer six months of experience in a retail environment.
  • Prefer to have prior work experience with Walgreens.
  • Prefer good math skills so you can fill prescriptions accurately, including counting, measuring and weighing.
  • We will consider employment of qualified applicants with arrest and conviction records.

Responsibilities

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Develops strong relationships with customers.
  • Learn from store and pharmacy team members, field leadership, team members and customers/patients
  • Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Performs duties as assigned and supervised by the pharmacist in accordance with Walgreens standard operating procedures for entering, third party processing, filling, and dispensing prescriptions.
  • Assists pharmacists and other healthcare providers in delivering patient care and services that are within the state scope of practice for pharmacy interns including patient counseling and other health services (i.e. blood pressure, medication therapy management).
  • Immediately reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing
  • Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Complete special assignments and other tasks as assigned.
  • Complete required training
  • Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

FAQs

What are the main objectives of the Pharmacy Intern position?

The main objectives include learning to provide the best patient experience by assisting the pharmacist and pharmacy team members, processing prescriptions, and championing pharmacy policies and customer service best practices.

What are the primary responsibilities related to customer experience?

The primary responsibilities include engaging customers and patients, resolving issues, sharing customer service best practices with team members, and developing strong relationships with customers.

What operations tasks will I be responsible for as a Pharmacy Intern?

You will assist in pharmacy practice under the supervision of the pharmacist, perform prescription-related tasks, support patient care services, report errors, handle cash, assist with inventory management, and maintain the Pharmacy Department's organization.

What training will be provided during the internship?

You will complete the required training and maintain knowledge of healthcare and pharmacy developments.

Are there specific qualifications needed to apply for this position?

Yes, you must be enrolled in a school of Pharmacy program, be fluent in English, and be willing to work a flexible schedule, including evenings and weekends.

Is previous retail experience required for the Pharmacy Intern position?

While not required, six months of experience in a retail environment and prior work experience with Walgreens are preferred.

What is the hourly salary range for this position?

The salary range for this position is $16.50 per hour to $25.00 per hour, depending on various factors such as geography, skills, education, and experience.

Do you consider applicants with arrest and conviction records?

Yes, we consider qualified applicants with arrest and conviction records in accordance with the San Francisco Fair Chance Ordinance.

What kind of customer service skills are important for this role?

Important customer service skills include greeting customers, maintaining eye contact, showing courtesy, proactively offering help, and identifying customer needs to ensure satisfaction.

Will I be involved in patient care activities?

Yes, you will assist pharmacists and healthcare providers in delivering patient care services, including patient counseling and other health services such as blood pressure checks and medication therapy management.

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Walgreens

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Walgreens is a leading pharmacy and retail company in the United States, providing a wide range of health and wellness products, prescription medications, and services. Their ultimate aim is to champion the health and well-being of communities by offering convenient and accessible healthcare solutions. Walgreens focuses on improving health outcomes and ensuring that customers have access to essential health services and products.