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Process Analyst - Fall 2024 Co-op/Intern

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Definity

2mo ago

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Data
  • Toronto

Requirements

  • Currently enrolled in a University or College Program
  • Exceptional verbal and written communication skills, including the ability to present data and information to various audiences
  • Highly organized with great attention to detail
  • Proactive and responsive to changing timelines and priorities
  • Strong working knowledge of Microsoft suite products (Visio, Excel, Word, PowerPoint, etc.) with proficiency in data manipulation (Excel) and process mapping (Visio)
  • Excellent analytical and critical thinking skills with the ability to analyze, draw insights, understand the 'so what', and communicate key findings to stakeholders
  • Familiarity with lean principles/Lean Six Sigma is an asset

Responsibilities

  • Process Management:
  • Understand baseline performance (i.e. current state) and business requirements to identify opportunities for improvement and enhance workflows
  • Prioritize project initiatives by researching business requirements, conducting impact-effort analysis, and engaging with stakeholders
  • Update workflow documentation, such as process maps and Standard Operating Procedures (SOPs), as changes are implemented
  • Organize and manage process documentation, knowledge sharing, and reports
  • Reporting:
  • Document metrics and report process performance through KPIs and customer experience data
  • Collect and analyze data from various sources to identify trends, patterns and insights that drive business decisions
  • Implementation:
  • Increase operational efficiencies in collaboration with business partners to ensure process changes are appropriately implemented across Commercial Insurance
  • Monitor adherence of process changes and report issues raised from front-line services
  • Other duties as assigned

Definity

We're in it for good

Finance
Industry
1001-5000
Employees
1871
Founded Year

Mission & Purpose

Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities. Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here. If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.