Logo of Huzzle


Process Analyst - Fall 2024 Co-op/Intern

Logo of Definity



10d ago

🚀 Off-cycle Internship


AI generated summary

  • You need to be enrolled in a University program, excellent at communication, highly organized, adaptable, skilled in Microsoft products (especially Excel and Visio), analytical, and familiar with lean principles for this Process Analyst Co-op/Intern position at Definity.
  • You will analyze processes, prioritize projects, update documentation, report on performance, and collaborate to implement operational changes for increased efficiency and customer experience in Commercial Insurance at Definity.

Off-cycle Internship



  • This individual will support process and data analysis, consolidate findings, and develop recommendations on business processes, procedures, and tools within Commercial Insurance. The Process Analyst, Co-op will support with prioritizing process improvement initiatives, reporting metrics and benefits realizations, implementing operational efficiencies, and preparing process documentation across Commercial Insurance.


  • Currently enrolled in a University or College Program
  • Exceptional verbal and written communication skills, including the ability to present data and information to various audiences
  • Highly organized with great attention to detail
  • Proactive and responsive to changing timelines and priorities
  • Strong working knowledge of Microsoft suite products (Visio, Excel, Word, PowerPoint, etc.) with proficiency in data manipulation (Excel) and process mapping (Visio)
  • Excellent analytical and critical thinking skills with the ability to analyze, draw insights, understand the 'so what', and communicate key findings to stakeholders
  • Familiarity with lean principles/Lean Six Sigma is an asset

Education requirements

Currently Studying

Area of Responsibilities



  • Process Management:
  • Understand baseline performance (i.e. current state) and business requirements to identify opportunities for improvement and enhance workflows
  • Prioritize project initiatives by researching business requirements, conducting impact-effort analysis, and engaging with stakeholders
  • Update workflow documentation, such as process maps and Standard Operating Procedures (SOPs), as changes are implemented
  • Organize and manage process documentation, knowledge sharing, and reports
  • Reporting:
  • Document metrics and report process performance through KPIs and customer experience data
  • Collect and analyze data from various sources to identify trends, patterns and insights that drive business decisions
  • Implementation:
  • Increase operational efficiencies in collaboration with business partners to ensure process changes are appropriately implemented across Commercial Insurance
  • Monitor adherence of process changes and report issues raised from front-line services
  • Other duties as assigned


Work type

Full time

Work mode