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Process Associate - Trainee

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Business, Operations & Strategy
  • Chennai
  • Quick Apply

AI generated summary

  • You must follow instructions, learn quickly, prioritize customer satisfaction, adapt to updates, adhere to workflows, work well in a team, and complete training promptly.
  • You will follow instructions, adapt to updates, prioritize customer satisfaction, maintain quality results, and complete mandatory training while working effectively in a team environment.

Requirements

  • Follow instructions, learn quickly, adapt, and consistently deliver desired outcomes
  • Open to feedback and capable of working effectively in a team environment
  • Prioritize customer satisfaction with a keen eye for detail
  • Achieve consistent productivity and quality results in accordance with process guidelines and SLAs
  • Maintain flexibility and readiness to adapt to frequent updates in US mortgage guidelines
  • Strict adherence to Business Specified process workflows
  • Complete all mandatory training promptly

Responsibilities

  • Follow instructions, learn quickly, adapt, and consistently deliver desired outcomes
  • Open to feedback and capable of working effectively in a team environment
  • Prioritize customer satisfaction with a keen eye for detail
  • Achieve consistent productivity and quality results in accordance with process guidelines and SLAs
  • Maintain flexibility and readiness to adapt to frequent updates in US mortgage guidelines
  • Strict adherence to Business Specified process workflows
  • Complete all mandatory training promptly

FAQs

What is the role of a Process Associate - Trainee at Mr. Cooper Group?

The role involves supporting the team in delivering desired outcomes, prioritizing customer satisfaction, adhering to guidelines, and continuously learning and adapting to frequent updates in US mortgage guidelines.

Is experience required for this position?

No, this position is for trainees, and no prior experience is necessary as long as candidates are willing to learn and adapt quickly.

What kind of training will be provided?

Mandatory training will be provided promptly to ensure all trainees are adequately prepared for their roles.

What skills are necessary for a Process Associate - Trainee?

Candidates should possess the ability to follow instructions, work effectively in a team, prioritize customer satisfaction, maintain attention to detail, and adapt to changes quickly.

Is there a focus on customer satisfaction in this role?

Yes, prioritizing customer satisfaction is a key responsibility for a Process Associate - Trainee.

Are there opportunities for advancement in this position?

Opportunities for advancement may be available as trainees demonstrate their capabilities and skills within the organization.

What is the job location for this position?

The primary location for this position is Chennai, Tamil Nadu, India.

Will I receive feedback during my training period?

Yes, being open to feedback is encouraged, and you will receive guidance to enhance your performance in the role.

Is Mr. Cooper Group an equal opportunity employer?

Yes, Mr. Cooper Group is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran.

We’re Mr. Cooper Mortgage and we exist to keep the dream of homeownership alive.

Finance
Industry
5001-10,000
Employees
1994
Founded Year

Mission & Purpose

With nearly 4 million customers, we are a proud leader in the home loan servicing industry. But are we content? No way. Every day we challenge convention and reimagine the home loan experience for the better. It’s what makes us who we are. We’re Challengers of Convention Challenging the status quo is in our DNA. We’re ditching the old ways and reimagining what homeownership should look like in the era of smart phones, Mars missions, and avocado toast. We’re Champions for Our Customers Giving homeowners the best experience possible is the reason we come to work. We believe in honesty, simplicity, and always having our customer’s back. We’re Cheerleaders for Our Team Transforming an industry takes a world-class team. Ours is over 9,000 Coopers strong. Creating a place where they love to work isn’t just an HR goal — it’s part of Mr. Cooper's mission. We’re here to keep the dream of homeownership alive. That means throwing out the old ways and revolutionizing the way people sell, buy and own their homes using the latest technology and good old fashioned customer service. At Mr. Cooper Mortgage we see a world where homeownership is less worrisome and more rewarding, where having a mortgage is no longer a burden but an opportunity, where homeowners feel 100% in control of their finances and future. Is Mr. Cooper Mortgage your kind of place? If so, we can't wait to hear from you. Visit careers.mrcooper.com for current job openings. Mr. Cooper Mortgage is a proud equal opportunity employer.