Logo of Huzzle

Internship

• Starts Jun 2

Product Expert Intern

Logo of Klaviyo

Klaviyo

26d ago

🚀 Off-cycle Internship

Boston

⌛ Closed
Applications are closed

Off-cycle Internship

ProductBoston

Description

  • Our Product Expert Internship is designed to provide each intern with hands-on experience working directly with Klaviyo customers to help them use and understand the platform. The internship program is small, allowing interns at Klaviyo the opportunity to form a tight-knit group who get to bond with each other over the course of the summer. 
  • Interns dive into product training, making an effort to become a Klaviyo expert during the course of the summer. Once you’ve completed product training, you’re educated on best practices to use while communicating with our customers. Eventually you’ll be responsible for helping customers resolve issues they’re having with Klaviyo, troubleshooting the platforming, and gaining valuable problem solving skills along the way. We offer a supportive environment where interns can fail fast, ask questions, and learn quickly – all while building a solid career foundation,making awesome connections across the Klaviyo, and having fun.
  • Interns come to Klaviyo with experience in customer service and a track record of solving problems. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve problems for customers using our software.

Requirements

  • At least one previous internship experience, with a focus on the customer
  • Graduating in Dec 2024 - May 2025 with a BA/BS in Communications, Marketing, Education or similar field
  • Thoughtful communicator, both written and verbal, who is excellent at communicating through a variety of channels
  • Passionate about creative problem solving for customers and end users
  • Experience with or able to quickly pick-up:
  • Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
  • HTML, Javascript, CSS, and using APIs
  • Email marketing platforms, e-commerce platforms, and customer data platforms
  • Self-motivated, eager to learn and thrive in a collaborative environment
  • Capable of adapting quickly to changing priorities
  • Embrace Klaviyo’s “always learning” culture that fosters learning at every level
  • Nice to have:
  • Experience with troubleshooting a technical product or software for customers
  • Minor in Computer Science or IT

Education requirements

Currently Studying
Bachelors

Area of Responsibilities

Product

Responsibilities

  • Develop an in-depth knowledge of the Klaviyo platform
  • Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and chat
  • Communicate thoughtfully to provide answers to questions for both technical and non-technical end users
  • Diagnose software issues and resolve escalated customer complaints using established processes
  • Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
  • Communicate thoughtfully and effectively with all Klaviyo customers
  • Document troubleshooting and problem resolution steps.

Details

Work type

Full time

Work mode

office

Start date

Jun 2, 2024

Location

Boston