FAQs
What are the primary responsibilities of the Professional Services Intern?
The primary responsibilities include assisting with project planning activities, managing add-on projects for existing clients, off-boarding projects, ensuring communication with clients, and supporting process improvement initiatives.
What qualifications are required for this internship?
A high school diploma or equivalent is required. Additionally, an understanding and desire to learn project management skills, proven organizational skills, excellent customer service skills, and proficiency in Microsoft Office Suite are necessary.
Will I receive training during my internship?
Yes, after successful completion of PSA Training, interns will take on additional responsibilities, including tasks related to the Contract Routing Team.
Is previous experience in project management required for this position?
No, previous experience is not required, but a willingness to learn the skills associated with project management is essential.
How much oversight will I receive in this role?
This position requires a high degree of oversight by a mentor or senior team member to support your learning and development.
Are there opportunities for career growth after this internship?
Yes, this internship is designed as an entry point into Professional Services, and there may be opportunities for advancement depending on performance and business needs.
What skills will I develop during this internship?
You will develop skills in project planning, communication, customer service, problem-solving, and process improvement, as well as exposure to contract management.
How does the internship handle communication with clients?
Interns are expected to obtain regular feedback from clients regarding project status, communicate completion of milestones, and secure formal acceptance from clients.
Are there specific tools I will need to be familiar with?
Proficiency in computers and the Microsoft Office Suite is necessary; you will also be introduced to departmental systems and project management tools.
What is the work environment like for a Professional Services Intern?
The work environment is fast-paced and technical, requiring the ability to prioritize and complete multiple tasks while maintaining a positive, professional attitude.