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Professional Services Intern

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Tyler Technologies

1mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • Business, Operations & Strategy
  • Lawrenceville
  • Quick Apply

AI generated summary

  • You must be a high school graduate with strong organizational, communication, and customer service skills, proficiency in Microsoft Office, and a willingness to learn and grow in a fast-paced environment.
  • You will manage project transitions and off-boarding, track progress, communicate with clients, resolve issues, and assist in contract setup while ensuring compliance with project plans.

Requirements

  • High school graduate or equivalent
  • Understanding and desire to learn the skills associated with a Project Manager
  • Proven planning, organizational skills, and follow through ability
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Proficiency using computers and Microsoft Office Suite
  • Ability to problem-solve and present solutions with some guidance
  • Seeks appropriate guidance to prioritize and complete multiple tasks in a fast-paced, technical environment
  • Demonstrated ability to maintain a positive, professional attitude and is open to feedback to further growth
  • Seeks appropriate guidance for negotiation, conflict resolution, and persuasion skills
  • Occasionally seeks out opportunities to develop skills further

Responsibilities

  • Conduct internal project transitions using provided meeting templates
  • Manage add-on projects for existing clients
  • Can manage project off-boarding which includes:
  • Modification of existing project plans
  • Outlining the remaining scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan with assistance.
  • Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes
  • Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
  • Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
  • Follow provided direction to resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients.
  • Communicate completion of milestones to clients and secure formal acceptance from them.
  • Upon project completion conduct meetings with clients, using provided meeting templates, to ensure a smooth transition of services from implementation to support.
  • Familiarity of contract requirements, program modifications, and other site-specific background information
  • Ability to research basic invoice questions
  • Acts on direction provided for process improvement initiatives
  • After successful completion of PSA Training, completes the responsibilities of the Contract Routing Team
  • Daily Digest
  • Initiate New Contract Setup Requests
  • Selection of appropriate Project template(s)
  • Performs other duties as assigned

FAQs

What are the primary responsibilities of the Professional Services Intern?

The primary responsibilities include assisting with project planning activities, managing add-on projects for existing clients, off-boarding projects, ensuring communication with clients, and supporting process improvement initiatives.

What qualifications are required for this internship?

A high school diploma or equivalent is required. Additionally, an understanding and desire to learn project management skills, proven organizational skills, excellent customer service skills, and proficiency in Microsoft Office Suite are necessary.

Will I receive training during my internship?

Yes, after successful completion of PSA Training, interns will take on additional responsibilities, including tasks related to the Contract Routing Team.

Is previous experience in project management required for this position?

No, previous experience is not required, but a willingness to learn the skills associated with project management is essential.

How much oversight will I receive in this role?

This position requires a high degree of oversight by a mentor or senior team member to support your learning and development.

Are there opportunities for career growth after this internship?

Yes, this internship is designed as an entry point into Professional Services, and there may be opportunities for advancement depending on performance and business needs.

What skills will I develop during this internship?

You will develop skills in project planning, communication, customer service, problem-solving, and process improvement, as well as exposure to contract management.

How does the internship handle communication with clients?

Interns are expected to obtain regular feedback from clients regarding project status, communicate completion of milestones, and secure formal acceptance from clients.

Are there specific tools I will need to be familiar with?

Proficiency in computers and the Microsoft Office Suite is necessary; you will also be introduced to departmental systems and project management tools.

What is the work environment like for a Professional Services Intern?

The work environment is fast-paced and technical, requiring the ability to prioritize and complete multiple tasks while maintaining a positive, professional attitude.

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Tyler Technologies

Empowering people who serve the public

Technology
Industry
5001-10,000
Employees

Mission & Purpose

Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler’s end-to-end solutions empower local, state, and federal government entities to operate efficiently and transparently with residents and each other. By connecting data and processes across disparate systems, Tyler’s solutions transform how clients gain actionable insights into opportunities and solutions for their communities. Tyler has more than 40,000 successful installations across nearly 13,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology’s GovTech 100 list