Logo of Huzzle

Internship

Resource Management & Operations Intern

Logo of R3

R3

28d ago

🚀 Off-cycle Internship

London

AI generated summary

  • You need a degree in project management or related field, project management principles experience, flexible mindset, strong organizational and communication skills, and proficiency in Microsoft Office. Experience with Salesforce and Atlassian tools is a plus.
  • You will support resource management and operations at R3, including PSA data management, allocation optimization, JIRA updates, timesheet submissions, CSAT tracking, and process adherence for the PS team.

Off-cycle Internship

Business, Operations & StrategyLondon

Description

  • During your internship, you will engage in weekly one-to-one sessions with your manager to discuss feedback and set goals for the upcoming week. Gain insights from leaders across the organisation, offering you a holistic view of how a pioneering tech start-up operates from Product to Sales. Showcase your work, learn from experienced team members, and make the most of the opportunities presented during your internship.

Requirements

  • Ideally a degree in project management, business management or a related field
  • Exposure to project management principles
  • Intellectual and analytical skills as well as system handling skills
  • Ability to display flexibility under changing priorities
  • Willingness to collaborate with the other R3 teams to achieve common objectives
  • Strong organisational skills and excellent attention to detail
  • Excellent communication skills at all levels
  • Capable user of Microsoft Office applications
  • Experience in Salesforce and Atlassian tools would be considered an advantage

Education requirements

Currently Studying

Area of Responsibilities

Business, Operations & Strategy

Responsibilities

  • Resource Management and Planning Duties (60%):
  • Work alongside and support the RMO in day-to-day activities including ad hoc tasks
  • Klient PSA data management:
  • Reviewing and updating the Klient allocation by connecting with Project Managers (PMs) / Delivery Managers (DMs) on a weekly basis
  • Identify and address instances of under/over utilization of the PS team
  • Allocate and adjust allocations as required to optimize resourcing i.e. skillset, timelines, margins, revenue and own individual aspirations
  • Prepare Weekly RMO Meeting Agenda / Updates in JIRA
  • Take ownership of managing the overall RMO Jira board to ensure all activities are closed out and progressed in a timely manner
  • Where appropriate, take ownership of small project deliveries relating to resourcing i.e. PS training activities and demand / capacity planning with support from PS’s Resource Manager & Partner Manager
  • Operations Duties (40%):
  • Supporting the PS Operations Lead with Klient PSA administration and documentation
  • Responsible for timely submission of timesheets by team members
  • Take ownership of tracking CSAT % for PS and provide regular quarterly reporting to Senior Management
  • Ensure rolled out processes are adopted by the PS team with a view of improvement

Details

Work type

Full time

Work mode

office

Location

London