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Senior Finance Manager

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Marks and Spencer

4d ago

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must deliver excellent customer service, manage your workload well, communicate effectively, adapt to change, listen attentively, and demonstrate strong digital skills.
  • You will engage with customers, manage daily sales targets, maintain store cleanliness, stock products, and utilize digital tools to enhance customer service and product recommendations.

Requirements

  • High levels of customer service
  • Committed to delivering excellent work with great attention to detail
  • Open to and acts upon feedback, asking for this regularly
  • Takes accountability for planning and managing own workload efficiently
  • Strong communication skills
  • Adaptable to changing situations
  • Builds positive relationships by being a good listener
  • Good level of digital capability

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What is the planned start and end date for this vacancy?

The planned start date is 01/12/2024 and the end date is 18/01/2025.

What are the working hours for this position?

The working hours vary by week; in Week 1, the hours are Thursday 15:00-00:00, Friday 16:00-20:00, and Saturday 11:00-20:00. In Week 2, the hours are Wednesday 14:00-20:00, Thursday 04:00-13:00, and Saturday 11:00-20:00.

What is the primary purpose of this role?

The primary purpose of this role is to deliver a great shopping experience for customers, prioritizing customer needs while promoting and championing the products.

What are the key accountabilities for this position?

Key accountabilities include serving customers efficiently, keeping the store clean and stocked, monitoring daily sales targets and promotions, engaging with customers to understand their needs, and building expert product knowledge.

What capabilities are required for this job?

Required capabilities include high levels of customer service, attention to detail, receptiveness to feedback, effective workload management, strong communication skills, adaptability, good listening skills, and a good level of digital capability.

Is Marks & Spencer committed to inclusivity in its hiring process?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity, and Equal Opportunities Policy and welcomes applicants who require reasonable adjustments to the recruitment process.

Can I discuss flexible working options for this position?

Yes, Marks & Spencer is happy to talk about flexible working arrangements during the recruitment process.

What type of training is provided for new employees?

New employees will receive training to utilize digital tools and communication channels to deliver excellent service to customers.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan