FAQs
What is the primary role of a Service Delivery Junior Specialist - A?
The primary role is to provide support to more senior service delivery professionals and work on tasks of limited complexity while gaining experience in service desk processes.
What are the key responsibilities of this position?
Key responsibilities include ensuring daily activities are completed on time, demonstrating knowledge of relevant processes, maintaining a customer-focused service, and participating in process improvement initiatives.
What type of services does this position support?
This position supports the delivery of Procurement services into the Business, focusing on specific KPIs and operational quality.
What skills are required for this role?
Required skills include a basic understanding of the P2P process, knowledge of the stakeholder community, and a proactive working attitude towards clients.
How does this role contribute to team culture?
The role contributes to a positive and collaborative team culture by sharing knowledge, supporting common goals, and participating in continuous improvement activities.
Is process compliance important in this role?
Yes, the individual is accountable for process compliance within their work perimeter and must adhere to procurement policies and procedures.
How does the Service Delivery Junior Specialist interact with clients?
The specialist is responsible for providing a customer-focused service, reacting to client requests and queries in a timely manner.
Will I have opportunities for professional development in this role?
Yes, this role offers opportunities to build knowledge and experience in various domains, contributing to personal and professional development.
What is the team's approach to achieving common goals?
The team works collaboratively, supporting each other to achieve common goals and continually striving to improve client satisfaction and operational efficiency.