Logo of Huzzle

Internship

Service Management Intern

Logo of Leidos

Leidos

•

2mo ago

🚀 Off-cycle Internship

Orlando

đź’» Remote
🤑 $38.4K - $69.3K
⌛ Closed
Applications are closed

Off-cycle Internship

Software Engineering•Orlando

Description

  • The DCIO at Leidos currently has an opening for a Service Management Analyst to work in our Reston or Orlando office and possibly remotely. This is an exciting opportunity to use your experience and training to help analyze Leidos’ current IT business processes and workflows and help bring improvements and efficiency to this transforming organization.

Requirements

  • Basic Qualifications:
  • Actively pursuing a Bachelor's or Master’s degree in engineering, Computer Science, Information Technology, or a related field with a minimum GPA of 3.0.
  • Ability to communicate and collaborate with various levels of technical competency.
  • Proficient in Microsoft Office applications including Word, Visio, Excel, and PowerPoint.
  • Ability to identify trends and anomalies from collected data.
  • US Citizenship is required for this position.
  • Preferred Qualifications:
  • Familiarity with ServiceNow or similar ticketing system
  • Familiar with ITIL practices, including Incident Management, Change Management, Knowledge Management, and Configuration Management.

Education requirements

2:1 or higher
Currently Studying
Undergraduate
Masters

Area of Responsibilities

Software Engineering

Responsibilities

  • Analyze Service Management processes that span across multiple support & engineering teams and work with those teams to identify improvements.
  • Assist with and perform data analysis and data management activities on our CMDB
  • Help define, document, and communicate process improvements designed to improve data quality and consistency.
  • Help define and document process requirements and corresponding measurements for the CMDB
  • Document requirements to ensure that the CMDB integrates effectively with other ITSM Processes such as Incident Management and Change Management
  • The CMDB is a mission-critical application, and this role will be highly visible within the organizations

Details

Work type

Full time

Work mode

remote

Location

Orlando

Salary

38350 - 69325 USD