Logo of Huzzle


ServiceNow, Technical Writer - fall 2024 Co-op/Intern

Logo of Definity


4d ago

🚀 Off-cycle Internship


AI generated summary

  • You need technical writing experience, knowledge of Javascript/HTML, familiarity with ServiceNow, Atlassian tools, strong communication skills, and ability to work independently and collaboratively.
  • You will develop detailed technical documentation of custom applications in ServiceNow, create summary one-sheets, conduct knowledge transfer sessions, and review information from SMEs for our Commercial Insurance team.

Off-cycle Internship

IT & Cybersecurity, EngineeringToronto


  • From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.
  • If you’re looking for a company that takes care of its people — full time, part time, and co-ops alike — and has a track record of doing big things, get ready to love it here. 


  • Pursuing bachelor’s degree in math, engineering, information systems, or a related field preferred but not mandatory.
  • Experience writing technical documentation.
  • Experience with Javascript and HTML / HTML 5.
  • Previous ServiceNow experience.
  • Experience with Atlassian Confluence/Jira.
  • Excellent communication and collaboration skills
  • Ability to work both independently and collaboratively"

Area of Responsibilities

IT & Cybersecurity


  • Expanding upon and developing new detailed technical documentation of the custom application work in ServiceNow for our Commercial Insurance team.
  • Documenting technical design, maintenance processes, and triage/incident resolution steps.
  • Developing summary one-sheets on custom applications in ServiceNow.
  • Conducting knowledge transfer sessions to gather information about existing systems and to communicate to business stakeholders.
  • Producing structured, readable documentation in Confluence.
  • Reviewing information from SMEs, within Confluence spaces, Jira tickets, and other platforms."


Work type

Full time

Work mode