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ServiceNow, Technical Writer - fall 2024 Co-op/Intern

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Definity

2mo ago

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • IT & Cybersecurity
    Engineering
  • Toronto

Requirements

  • Pursuing bachelor’s degree in math, engineering, information systems, or a related field preferred but not mandatory.
  • Experience writing technical documentation.
  • Experience with Javascript and HTML / HTML 5.
  • Previous ServiceNow experience.
  • Experience with Atlassian Confluence/Jira.
  • Excellent communication and collaboration skills
  • Ability to work both independently and collaboratively"

Responsibilities

  • Expanding upon and developing new detailed technical documentation of the custom application work in ServiceNow for our Commercial Insurance team.
  • Documenting technical design, maintenance processes, and triage/incident resolution steps.
  • Developing summary one-sheets on custom applications in ServiceNow.
  • Conducting knowledge transfer sessions to gather information about existing systems and to communicate to business stakeholders.
  • Producing structured, readable documentation in Confluence.
  • Reviewing information from SMEs, within Confluence spaces, Jira tickets, and other platforms."

We're in it for good

Finance
Industry
1001-5000
Employees
1871
Founded Year

Mission & Purpose

Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities. Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here. If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.