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Stagiaire F&B (H/F)

  • Internship
    Full-time
    Placement Program
  • Customer Relations
    Hospitality & Retail
  • Paris

AI generated summary

  • You prepare a hospitality degree, possess strong customer service skills, work well in a team, are fluent in French and English, and have qualities like speed, politeness, and availability.
  • You will greet customers, take orders, serve food and drinks, ensure satisfaction, handle complaints, maintain hygiene, and assist teams, creating a unique experience for guests.

Requirements

  • Vous préparez un diplôme en hôtellerie/restauration
  • Vous avez le sens du contact, du service client, vous souhaitez apprendre, vous aimez le travail en équipe
  • Qualités requises : rapidité, politesse, sourire, diplomatie, disponibilité, réactivité et rigueur
  • Vous maîtrisez le français et l’anglais couramment, une troisième langue serait un plus
  • Vous avez le goût du travail en équipe ? Ça tombe bien, nous aussi !

Responsibilities

  • Accueillir les clients.
  • Prendre les commandes tout en proposant des recommandations adaptées.
  • Partager votre connaissance du menu pour répondre aux questions et aux demandes spécifiques des clients.
  • Servir les plats et les boissons aux clients.
  • S’assurer de la satisfaction des clients tout au long du service.
  • Gérer les besoins des clients de manière efficace et professionnelle.
  • Renseigner et assister les clients sur les services proposés.
  • Accueillir les VIP et s’assurer du bon déroulement de leurs séjours.
  • Assister les équipes afin de fournir un service de qualité et rapide.
  • Débarrasser les tables et effectuer les tâches de clôture en fin de service.
  • Saisir les transactions dans le système de caisse.
  • Maintenir un environnement de travail propre en suivant les procédures d’hygiène et de sécurité.
  • Gérer les communications à l'attention des clients de l'hôtel.
  • Informer la clientèle sur les programmes de fidélité et les différents points de vente.
  • Créer une expérience unique et authentique pour nos clients en leur apportant une nouvelle perspective, un nouveau regard sur notre destination.
  • Investiguer et résoudre les plaintes de manière proactive.
  • Cette liste est non exhaustive.

FAQs

Is this position a full-time or part-time role?

This position is a full-time role.

What is the duration of the internship?

The internship lasts for 6 months.

Is the internship paid?

Yes, the internship is paid.

What are the main responsibilities of the role?

The main responsibilities include welcoming and serving clients, assisting teams, maintaining hygiene and safety, managing communications, and resolving complaints.

What qualifications are required for this position?

Candidates should be pursuing a degree in hospitality or restaurant management and have strong customer service skills.

What languages should the candidates be proficient in?

Candidates must be fluent in French and English; proficiency in a third language is a plus.

Are meals provided during the internship?

Yes, meals are offered during the internship.

Will transportation costs be covered?

Yes, transportation costs are reimbursed up to 75%.

What kind of work environment can interns expect?

Interns can expect to work in a passionate team that values collaboration and quality service.

Are there opportunities for internal events?

Yes, there are internal events with the teams.

Is there a uniform provided for interns?

Yes, a uniform is provided along with a locker and cleaning services.

How many days off will interns receive?

Interns will have 2 consecutive days off.

What is the primary focus of Le Méridien as an employer?

Le Méridien is focused on creating an inclusive culture that prioritizes diversity and aims to provide memorable experiences for guests.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.