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Internship

Strategic Operations Intern - Fall 2024 (Remote)

S

Super.com

5d ago

🚀 Off-cycle Internship

Toronto

💻 Remote

AI generated summary

  • You are a college student focused on business, customer-centric with multitasking skills, aiming for excellence.
  • You will help improve customer service processes, support customer support enhancements, and drive operational excellence for a growing tech company.

Off-cycle Internship

Business, Operations & StrategyToronto

Description

  • We are looking for a Strategic Operations Intern to join our growing Operations team for the Winter 2024 term (Janurary - December). You will put your theoretical knowledge and education to the test as you support our Operations team in tackling several critical operational challenges/projects across the org. Our Operations team is responsible for ensuring that millions of users around the world have a delightful experience booking their travel with Super, whether it be through streamlining processes, handling escalated customer experience issues, investigating new value-add partnerships or ensuring that our users are able to book the best possible hotel rates.

Requirements

  • You are in college or university, pursuing an education in Business, Commerce or a similar field
  • You have a customer-centric mindset with a deep understanding of customer lifecycle management
  • You are versatile and flexible, with experience working in a fast-moving environment where you had to juggle multiple priorities simultaneously
  • You are a high-performer, and seek to be the best in all that you do. You double-check your work and numbers, you have a rigorous approach to research and a bias for action.

Education requirements

Currently Studying

Area of Responsibilities

Business, Operations & Strategy

Responsibilities

  • New Processes: you will help to ideate, pilot, test and roll-out new processes both internally and externally. These improvements will help us to improve our customer service processes.
  • Customer support: you will help make recommendations to the team to improve customer support. This could include identifying opportunities for improvement within our Customer Experience teams, digging into anomalies and outliers, etc.
  • Operational Excellence: as we scale and grow >30% QoQ, you will spend the summer helping us to drive operational excellence across all teams. This could mean supporting leaders with reporting and presentations, supporting rigorous and accurate documentation of processes/procedures, etc.

Details

Work type

Full time

Work mode

remote

Location

Toronto

Benefits

  • Compensation: We pay our Interns top-of-market
  • $300 one-time home office set up allowance
  • $25/week UberEats allowance on Fridays
  • $300/Term Learning and Development allowance
  • $120/ Term Fitness/Wellness allowance
  • Top Talent: work with the best in the world, including Engineers and Leadership from Google, Meta, Wish, YouTube, Uber and more.
  • Build Something Great: most importantly, build a product used by millions around the world - have ownership, have impact, and do great work.