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Strategic Operations Intern - Fall 2024 (Remote)

S

Super.com

2mo ago

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Business, Operations & Strategy
  • Toronto
    Remote

Requirements

  • You are in college or university, pursuing an education in Business, Commerce or a similar field
  • You have a customer-centric mindset with a deep understanding of customer lifecycle management
  • You are versatile and flexible, with experience working in a fast-moving environment where you had to juggle multiple priorities simultaneously
  • You are a high-performer, and seek to be the best in all that you do. You double-check your work and numbers, you have a rigorous approach to research and a bias for action.

Responsibilities

  • New Processes: you will help to ideate, pilot, test and roll-out new processes both internally and externally. These improvements will help us to improve our customer service processes.
  • Customer support: you will help make recommendations to the team to improve customer support. This could include identifying opportunities for improvement within our Customer Experience teams, digging into anomalies and outliers, etc.
  • Operational Excellence: as we scale and grow >30% QoQ, you will spend the summer helping us to drive operational excellence across all teams. This could mean supporting leaders with reporting and presentations, supporting rigorous and accurate documentation of processes/procedures, etc.

Super.com

Helping people spend less, save more, and build credit.

Finance
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

Super.com is a technology company at the intersection of fintech and commerce that empowers users to spend less, save more, and build credit - so they can make the most of life. Super.com is home to the best prices on everything - from discounted everyday items to great hotel deals - and it’s the hub that enables rich cashback and credit building on every transaction. The company is trusted by over 7 million customers, helping them save over $150M to date. Super.com is backed by Steph Curry and has raised over $100MM USD and surpassed $1B in sales.