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Success Education Innovation Intern

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Calix

1mo ago

  • Internship
    Full-time
    Summer Internship
  • Research & Development
    Education & Teaching
  • Canada, +1
    Remote
  • Quick Apply

AI generated summary

  • You should be pursuing a relevant degree, have CRM and Excel experience, familiarity with development software, strong communication skills, and can work remotely with minimal supervision.
  • You will analyze customer educational needs, update content for various personas, assist in managing the learning system, and collaborate across departments for content optimization.

Requirements

  • Working towards Communications/Library Science/Instructional Systems Design/Adult Education/Learning Technologies or related degree with an interest in AI-enabled content development strategies.
  • Excel and data entry experience with Salesforce.com or CRM experience preferred.
  • Articulate 360 or comparable development software experience preferred.
  • LMS experience is a plus, including as an end-user.
  • Google Analytics, Snowflake, and other data mining, analysis, and reporting skills highly desired.
  • Team player with the ability to self-direct in a remote environment with moderate supervision.
  • Able to assess needs and offer assistance without prompting.
  • Experience in a role or project requiring analytical problem solving and analysis.
  • Strong communication skills within all levels of an organization.
  • Detail oriented
  • Able to work effectively in a remote environment with a high tolerance for ambiguity in a fast-changing environment.
  • Microsoft Office software suite experience (Outlook, Word, Excel, PowerPoint).
  • Able to work for the complete summer break (May - August or June - September).
  • Preference will be given to applicants who are currently in their Junior or Senior year of college with previous internship or work experience.

Responsibilities

  • Analyze touchpoints across our programs and platforms to find patterns for our key customer segments regarding their educational content needs and help develop revenue and mission-generating products and services.
  • AI-Enabled Content Lifecycle Management: Help create and update Calix Customer Education content for specific personas, including the potential to build mobile microlearning modules, and work with content owners to sunset old material while piloting AI-assisted methods and proofs of concept including assets related Calix Solution Training, AI-Enabled BSPs, and Broadband Workforce Transformation.
  • Work with a variety of internal departments to update key educational content and extend the reach of current materials into Calix University and beyond.
  • Assist with administration and optimization of our learning management system.
  • Additional projects as needed.

FAQs

Is this position a full-time internship?

Yes, this is a full-time Summer Internship that is expected to last for 90 days.

Can this internship be done remotely?

Yes, this internship is remote and can be based anywhere in the United States or Canada.

What educational background is preferred for this position?

The preferred candidates are currently enrolled in degree programs related to Communications, Library Science, Instructional Systems Design, Adult Education, Learning Technologies, Innovation, Entrepreneurship, or similar fields.

What skills are necessary for this role?

Strong interpersonal communication skills, writing skills, experience with Excel and data entry, and familiarity with tools like Salesforce.com, Articulate 360, Learning Management Systems, and data analysis software are necessary.

What type of projects will the intern work on?

The intern will analyze education data, assist with AI-enabled educational content lifecycle management, analyze learner behavior, and help with the administration and optimization of the learning management system, among other projects.

Are there any specific software proficiencies that are preferred?

Yes, experience with Excel, Salesforce.com, Articulate 360, Google Analytics, and a general proficiency in the Microsoft Office software suite is preferred.

What are the pay ranges for this internship based on location?

The pay ranges vary: for the San Francisco Bay Area, it is $21.85 - $27.60 per hour; for national major cities, it is $19.00 - $24.00 per hour; and for regional plus New York, it is $17.10 - $21.60 per hour.

Is there any preference for the year of study for applicants?

Yes, preference will be given to applicants who are currently in their Junior or Senior year of college with previous internship or work experience.

What is the timeline for the internship?

The internship is expected to run from May to August or June to September, covering the complete summer break.

Who will the intern report to during the internship?

The intern will report to the Success Education Manager, Course Development.

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Calix

To enable broadband service providers of all sizes to simplify, excite and grow.

Technology
Industry
1001-5000
Employees
1999
Founded Year

Mission & Purpose

Innovative communications service providers rely on Calix platforms to help them master and monetize the complex infrastructure between their subscribers and the cloud. Calix is the leading global provider of the cloud and software platforms, systems, and services required to deliver the unified access network and smart premises of tomorrow. Our platforms and services help our customers build next generation networks by embracing a DevOps operating model, optimize the subscriber experience by leveraging big data analytics, and turn the complexity of the smart home and business into new revenue streams.