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Summer Intern, IT Technical Support

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New York City Economic Development Corporation

Nov 1

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Data
    IT & Cybersecurity
  • New York

Requirements

  • Preferred field(s) of study: Computer Information Systems, Computer Science
  • Must be enrolled in an undergraduate or graduate degree program; recent graduates are also encouraged to apply
  • Demonstrated enthusiasm for the mission of NYCEDC
  • Proven ability in using database and presentation tools, including Excel, PowerPoint, and Word
  • Strong interpersonal, analytical, and written and verbal communication skills
  • Detail-oriented and organized, with the ability to multi-task and manage deadlines
  • Proactive and able to work in collaborative, cross-functional teams
  • Must be able to work full-time and complete the entirety of the 10-week program

Responsibilities

  • Configure, install, and troubleshoot network scanners and printers
  • Provide support to users in all remote offices
  • Research various technical problems and provide solutions to end-users and departmental staff
  • Monitor Helpdesk calls and email messages and prioritize requests according to importance. Make sure all Helpdesk inquiries are answered in a timely fashion
  • Provide basic support for hardware, software, and network access
  • Track record of all hardware and software inventory
  • Learn about Networking, Vlans, Audio/Video systems, Imaging, configuring hardware and supporting software.
  • Build data dictionary, assist in data analysis, & support master data management.
  • Help with data cleansing using SQL Queries & Excel tools.
  • Help with building library of system & process artifacts using Word, Excel, PowerPoint, Visio, Miro, etc.

FAQs

What is the duration of the Summer Internship Program?

The Summer Internship Program is a paid 10-12 week internship, scheduled to begin on June 2, 2025.

When is the application deadline for the internship?

The application deadline for the Summer 2025 Internship Program is Monday, December 2, 2024. All materials must be submitted by the end of the day on that date.

What are the working hours for the internship?

Interns are expected to work full-time throughout the summer.

What are the responsibilities of the Summer Intern in IT Technical Support?

Intern responsibilities include configuring, installing, and troubleshooting hardware, providing user support, monitoring Helpdesk inquiries, track hardware/software inventory, and assisting with data analysis among other tasks.

What qualifications are preferred for this internship?

Preferred fields of study include Computer Information Systems and Computer Science. Applicants must be enrolled in an undergraduate or graduate degree program, and recent graduates are also encouraged to apply.

What is the hourly salary for this internship?

The salary target is $19.00/hour for undergraduate-level students and $24.00/hour for graduate-level students.

Will interns receive training during the program?

Yes, summer interns will participate in training programs, networking events, and other professional development opportunities throughout the internship.

Is this internship remote or hybrid?

The internship details do not specify if it is remote or hybrid; however, interns should be prepared to provide support to users in all remote offices, indicating some level of remote interaction may be involved.

Are benefits offered to interns during the program?

The internship is a paid program; however, specific benefits for interns during the internship period are not detailed in the job description.

What kind of projects will interns work on?

Interns will work on projects such as creating images for laptops, generating reports for a ticketing system, configuring AV setups for conference equipment, and troubleshooting hardware issues.

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New York City Economic Development Corporation

Building strong neighborhoods. Creating good jobs.

Government
Industry
201-500
Employees
1991
Founded Year

Mission & Purpose

New York City Economic Development Corporation is a mission-driven, nonprofit organisation that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors with a focus on equity; build neighbourhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city's future economy.

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