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Technical Writer/trainer - Intern(12-16 Months)

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Hitachi

2mo ago

  • Internship
    Full-time
    Off-cycle Internship
  • IT & Cybersecurity
  • Toronto
  • Quick Apply

AI generated summary

  • You need excellent English skills, pursuing Electronics/Engineering diploma/degree, ability to explain complex technical concepts, analyze specifications, adapt to unexpected situations, strong organizational skills, and customer service/presentation skills. Secondary language is a plus.
  • You will support in creating technical manuals, training materials, and presentations, liaise with design teams, ensure safety warnings are included, provide technical support to customers, and document operating procedures for distributed systems.

Requirements

  • Excellent command of written and spoken English, any second language is a plus
  • Currently pursuing a diploma in Electronics/Technology or equivalent experience.
  • Currently pursuing an Engineering degree (B.A.Sc) in Electrical/Electronics/Telecommunication or equivalent experience
  • Didactic skills, knowledge and teaching methods
  • Ability to explain and describe complex technical concepts to a varied audience
  • Ability to analyze and interpret hardware/software/system specifications and documentation
  • Flexibility to achieve training objectives in unexpected circumstances
  • Excellent command of written and spoken English
  • Superior customer service and presentation skills
  • Strong organizational skills and highly detailed oriented
  • Preferred Qualifications:
  • Any other secondary language

Responsibilities

  • Support preparation of Operation manuals, Maintenance manuals and User guides for company products by researching technical documents, interviewing of technical resources and compiling data into a clear, easy to follow Manual
  • Support in the preparation of various product training materials
  • Collate source information from design and development groups
  • Incorporate internal and customer comments
  • Circulate drafts for input and review
  • Detail changes using company quality procedures
  • Report Manual production through draft, review, approval and submittal cycle
  • Liaise with the safety group and RAMs to ensure that all warnings and cautions listed in the hazard log are documented in the relevant training materials and manuals, as required
  • Ensure that manuals describe safe practices for performing Preventive and Corrective maintenance procedures that may not necessarily be listed in the Hazard Log
  • Support preparation of presentation and delivers technical training courses to customers. This includes research, compilation of data into training guides, training aids, and relevant audio/visual course material
  • Provide general technical support to the Customer Service department and to customers when required
  • Support the documentation of operating procedures, troubleshooting strategies, preventive and corrective maintenance procedures for distributed systems
  • Respond to Project Lead requests as required
  • Perform other related duties as assigned

Hitachi

Hitachi Social Innovation is POWERING GOOD

Manufacturing & Electronics
Industry
10,001+
Employees
1910
Founded Year

Mission & Purpose

Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world. Hitachi’s Social Innovation Business is centered around 5 growth sectors: Mobility, Smart Life, Industry, Energy, and IT. Globally, we have nearly 300,000 employees who are working to improve people’s quality of life and our customers’ social, environmental, and economic values to create a sustainable future. The challenges we face as a society are unprecedented, but so are the opportunities. Together, let’s start powering good.