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Internship

Technology Specialist Co-op/Internship (Fall 2024)

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BCI

8d ago

🚀 Off-cycle Internship

Victoria

12d left

AI generated summary

  • You must have a degree in Computer Science, IT service knowledge, excellent communication and problem-solving skills, interpersonal abilities, technical proficiency in MS Windows, Office 365, ServiceNow, and JIRA, and the ability to work in a fast-paced environment with multiple stakeholders.
  • You will assess IT processes, document procedures, and drive continuous improvement initiatives to enhance IT services using ServiceNow technology. Collaborate with the Technology Service Desk Team for day-to-day operations.

Off-cycle Internship

Software EngineeringVictoria

Description

  • The Technology Specialist co-op student/intern will work within our Technology Department. This is a great opportunity for you to learn and apply your knowledge to support and implement technology improvement initiatives driven by Customer Support Services Team.
  • The Technology department is responsible for developing technology solutions that contribute to the achievement of BCI’s mission and long-term goals. The department manages the Corporation’s business applications and information technology infrastructure, providing support to a large group of financial professionals. The department is also responsible for authoring technology-related directives and conducting disaster recovery planning to minimize risk to the Corporation’s delivery of investment services.

Requirements

  • Bachelor’s degree or diploma in Computer Science or a related field
  • Ability to work effectively in a fast-paced, multi-project environment with multiple stakeholders
  • Basic knowledge of IT service management practices including request management, incident management and knowledge management
  • Excellent customer-service, listening, communication skills and problem-solving skills
  • Excellent interpersonal and collaboration skills, and the ability to work with technical and non-technical stakeholder groups
  • Strong written communication skills and the ability to develop documentation for internal audiences at multiple levels of the organization
  • Understanding the importance of writing procedures to guide a specific set of steps for end users
  • Strong ability to listen and check for understanding through meeting minutes and requirements, process diagrams, etc.
  • Baseline understanding of MS Windows, Active Directory and Azure infrastructures
  • Strong Office 365 skills
  • Ability to use Excel, PowerPoint, Word, and Outlook
  • Experience with ServiceNow and JIRA is an asset

Education requirements

Currently Studying

Area of Responsibilities

Software Engineering

Responsibilities

  • Evaluate IT processes identifying areas where the targeted process metrics are not reached, and holding regular benchmarking, maturity assessments and reviews
  • Document business processes and create playbooks/procedures that will be applied to the ServiceNow technology Knowledgebase in support of continuous improvement and/or projects
  • Submit requests to assist with continuous improvement activities
  • Define specific initiatives aimed at improving IT services and processes, based on the results of service reviews and process evaluations
  • Verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary
  • Measure, report and communicate on IT service improvement initiatives
  • Collaborate with Technology Service Desk Team on day-to-day operations

Details

Work type

Full time

Work mode

office

Application deadline

May 30, 2024

Location

Victoria