Technology Specialist Co-op/Internship (Fall 2024)

BCI

3mo ago

Applications are closed

Internship
Full-time
Off-cycle Internship
Software Engineering
Victoria

Requirements

Bachelor’s degree or diploma in Computer Science or a related field
Ability to work effectively in a fast-paced, multi-project environment with multiple stakeholders
Basic knowledge of IT service management practices including request management, incident management and knowledge management
Excellent customer-service, listening, communication skills and problem-solving skills
Excellent interpersonal and collaboration skills, and the ability to work with technical and non-technical stakeholder groups
Strong written communication skills and the ability to develop documentation for internal audiences at multiple levels of the organization
Understanding the importance of writing procedures to guide a specific set of steps for end users
Strong ability to listen and check for understanding through meeting minutes and requirements, process diagrams, etc.
Baseline understanding of MS Windows, Active Directory and Azure infrastructures
Strong Office 365 skills
Ability to use Excel, PowerPoint, Word, and Outlook
Experience with ServiceNow and JIRA is an asset

Responsibilities

Evaluate IT processes identifying areas where the targeted process metrics are not reached, and holding regular benchmarking, maturity assessments and reviews
Document business processes and create playbooks/procedures that will be applied to the ServiceNow technology Knowledgebase in support of continuous improvement and/or projects
Submit requests to assist with continuous improvement activities
Define specific initiatives aimed at improving IT services and processes, based on the results of service reviews and process evaluations
Verify if improvement initiatives are proceeding according to plan, and to introduce corrective measures where necessary
Measure, report and communicate on IT service improvement initiatives
Collaborate with Technology Service Desk Team on day-to-day operations

BCI

Building Meaningful Futures

Finance

Industry

5001-10,000

Employees

1999

Founded Year

Mission & Purpose

British Columbia Investment Management Corporation (BCI) offers an exceptional opportunity to work at a world-class organization. With $233.0 billion of gross assets under management, BCI is the provider of investment management services to British Columbia’s public sector. We invest globally across a range of asset classes and strategies in public and private markets. BCI generates the investment returns that help our British Columbian public sector clients build financially secure futures. The people who work at BCI are committed, passionate, and approachable. They aim for continuous improvement and share BCI’s core values of clients first, performance focused, world class, accountability, transparency, and integrity. Being recognized as one of Canada’s Top 100 Employers, Canada’s Top Family-Friendly Employers and BC’s Top Employers exemplifies BCI’s ongoing commitment to be a progressive workplace of choice; one that attracts, retains, and promotes talent so that we can continue to work towards meeting our clients’ financial goals. As an active in-house asset manager, BCI depends on specialized skills and expertise to successfully execute its world-class investment strategies and fulfill client needs. We are currently expanding our team and our skill base to equip BCI for the future.