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TECHNOLOGY SUPPORT INTERN

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PEAK6

Jan 16

Applications are closed

  • Internship
    Full-time
    Summer Internship
  • Customer Relations
    IT & Cybersecurity
  • Dallas

Requirements

  • Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
  • Senior standing, May 2026 graduate
  • Proficiency in Python and JavaScript for troubleshooting purposes.
  • Familiarity with customer support platforms like Zendesk.
  • Basic understanding of networking concepts and troubleshooting.
  • Strong communication and customer service skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Attention to detail and strong problem-solving capabilities.
  • General interest in Fintech.

Responsibilities

  • Respond to and resolve customer technical tickets utilizing Zendesk, ensuring a high level of customer satisfaction.
  • Use problem-solving skills to diagnose and troubleshoot issues related to Python scripts, JavaScript code, and networking.
  • Collaborate with team members to escalate and resolve complex technical issues.
  • Assist in documenting common issues and solutions to improve the knowledge base.
  • Continuously update technical skills and knowledge to provide innovative solutions to customers.
  • Participate in team meetings to discuss trends in customer issues and contribute ideas for improved processes.

FAQs

Do we support remote work?

Yes, we operate on a hybrid schedule, allowing for both in-office and remote work.

What is the duration of the internship?

The internship lasts for 10 weeks during the summer program.

What are the working hours for this internship?

The intern is expected to work 40 hours per week.

What is the hourly rate for this internship?

The hourly rate for this internship is $25.

What qualifications are needed for the Technology Support Intern position?

Candidates should be pursuing or have recently completed a degree in Computer Science, Information Technology, or a related field, with proficiency in Python and JavaScript.

Is prior experience required for this internship?

While prior experience is not explicitly required, familiarity with customer support platforms like Zendesk and troubleshooting skills are advantageous.

What types of issues will the intern be expected to troubleshoot?

The intern will troubleshoot issues related to Python scripts, JavaScript code, and networking.

Will the intern work independently or as part of a team?

The intern will work both independently and collaboratively as part of the Technical Operations team.

Is there an opportunity for training and skill development during the internship?

Yes, the intern will be expected to continuously update technical skills and participate in team meetings to contribute ideas for improved processes.

What is the work environment like for the internship?

The internship operates in an office environment in Dallas, TX, with a hybrid work schedule.

Does Apex Fintech Solutions offer any employee benefits?

Yes, AFS offers a robust benefits package including healthcare benefits, competitive PTO, 401k match, and external learning and tuition reimbursement benefits.

Is this internship open to all students, regardless of background?

Yes, the internship is open to all qualified applicants, and AFS celebrates diversity and inclusion in its hiring practices.

Finance
Industry
1001-5000
Employees

Mission & Purpose

We're In The Business Of What Ought To Be The business of doing, creating, and building the world the way we see fit. We seek out the transformational opportunity, making it better, more useful, more valuable. At PEAK6, we activate what is into what ought to be through world-class technology, operational excellence and purposeful design. Headquartered in the Chicago Board of Trade Building, PEAK6 is not your typical investment firm. While trading got us our start and still powers our center, we quickly realized that our vision was to embrace and empower today’s consumer through technology, simplifying processes, improving performance and creating new wealth

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