FAQs
What is the purpose of this volunteer role?
The purpose of this volunteer role is to assist the charity in funding lifesaving research into heart and circulatory diseases by providing front-of-house support, handling enquiries, and managing donations.
What age must I be to volunteer for this role?
You must be 16 years or older to volunteer for this role.
Is this a paid position?
No, this is an unpaid voluntary position.
What tasks will I be responsible for as a Telephone & Administration Volunteer?
As a volunteer, you will deal with face-to-face, phone, and online enquiries, assist at the cashier desk, complete administration procedures accurately, and arrange collections of donations with local van teams.
Do I need previous experience to apply for this position?
Previous experience is not required, but being calm, collected, and happy to chat on the phone is essential.
What kind of support can I expect while volunteering?
You will receive support from the charity shop team in handling enquiries and administration tasks as well as access to training and development opportunities.
Are there any benefits to volunteering with the British Heart Foundation?
Yes, benefits include a 25% discount on donated goods, 10% discount on new goods, unlimited confidential support by Retail Trust, reimbursement of reasonable travel expenses, refreshments, certificates, references, and discounts with other retailers.
How many hours do I need to commit to volunteering?
You can volunteer for a few hours a week or just a couple of hours occasionally, offering flexibility to fit your schedule.
What if I have an unspent criminal conviction?
Unfortunately, volunteers with unspent criminal convictions cannot be accepted for this role.