Trainee Manager

LUSH Fresh Handmade Cosmetics - MENA

Dec 2

Applications are closed

Internship
Full-time
Off-cycle Internship
Customer Relations
Manchester

Requirements

Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers' day. A Store Manager is at the helm of this and should be motivated by this.
Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. A Store Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team.
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.

Responsibilities

Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
Leading a management team to help you achieve the store's top-box goals
Delegating to your management team in order to achieve the needs of the customer and the store.
Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
Develop relationships within your local community to enhance your customer's experience when they come into your store.
Actively engage in personal development by utilizing training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day
With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.

FAQs

What is the main focus of the Trainee Manager role?

The main focus of the Trainee Manager role is to assist in delivering exceptional customer service and creating memorable experiences while working collaboratively with the store manager to cultivate a passionate team.

What kind of company is Lush?

Lush is a pioneering cosmetics company known for inventing the bath bomb and is partly employee-owned and family-run. They prioritize ethical practices, such as fighting animal testing and promoting sustainability.

What are the key responsibilities of a Trainee Manager?

Key responsibilities include working closely with the store manager to implement exciting ideas, supporting the building of a customer-focused team, contributing to store finances, maintaining high store standards, and developing community relationships.

What skills are required for the Trainee Manager position?

Required skills include exceptional customer service, management skills, teamwork, and strong verbal communication.

What benefits do employees receive?

Employees receive benefits such as a holiday allowance, a 50% discount on Lush products, a discretionary bonus, a pension scheme, flexible working options, and more.

When does the job advert go live and what is the deadline for applications?

The job advert goes live on 01.12.2025, and the deadline for applications is also 01.12.2025.

When will the trial shift or interview take place?

The trial shift or interview is scheduled for Friday, 10th January 2025.

When is the expected start date for the Trainee Manager position?

The expected start date is from the week commencing 13th January 2025, but this can be negotiated for the right candidate.

What is the training and induction process like?

The training and induction process is to be confirmed (TBC).

What culture does Lush promote within the workplace?

Lush promotes a flexible, supportive, and authentic working culture that values innovative spirit and encourages employees to embrace challenges and enjoy their work.

LUSH Fresh Handmade Cosmetics - MENA

We're creating a cosmetics revolution to save the planet.

Manufacturing & Electronics

Industry

201-500

Employees

1995

Founded Year

Mission & Purpose

We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans. We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made. We believe in happy people making happy soap, putting our faces on our products and making our mums proud. We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again. We believe our products are good value, that we should make a profit and that the customer is always right.